Loading Bay Manager in London

We are looking for an individual with strong stakeholder management and communication skills who can effectively balance operational requirements with security considerations. This role will act as the key point of contact for loading bay operations, working closely with internal teams, suppliers, couriers and contractors to deliver a seamless service.

Key Responsibilities

• Manage all loading bay operations, ensuring a safe, secure, compliant and efficient service.
• Coordinate incoming and outgoing vehicular traffic, including scheduling, marshalling and access control.
• Plan and manage courier, supplier and contractor deliveries to maintain operational flow.
• Build and maintain strong relationships with internal and external stakeholders, acting as the primary contact for loading bay matters.
• Negotiate and influence stakeholders to balance operational efficiency with security requirements.
• Deliver exceptional customer service to internal clients and visitors using the loading bay facilities.
• Apply and enforce security protocols and screening procedures for all deliveries, vehicles and personnel.
• Maintain accurate records, monitor operational risks and incidents, and support continuous improvement initiatives across loading bay processes and health & safety standards.

Professional and Personal Competencies/Qualifications

• Proven experience within a loading bay, logistics, goods-in, or vehicle/traffic management environment.
• Strong stakeholder management skills with the ability to negotiate and influence multiple internal and external parties.
• Excellent customer service skills with a professional and courteous approach.
• Strong organisational skills with the ability to manage competing priorities and remain calm under pressure.
• Excellent verbal and written communication skills.
• Ability to identify, assess and escalate security concerns, near misses and operational risks appropriately.
• Willingness and ability to obtain and maintain SC (Security Check) clearance and complete all mandatory training requirements.
• IOSH, NEBOSH, COSHH and any FTL/Warehouse qualifications would be advantageous.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.