Learning & Development Trainer in London

We are looking for someone who can confidently oversee core L&D activities identified annually through the Education strategy review. Current areas of focus include Placemakers Pathway, LMS course maintenance and reporting, induction programme design and implementation, and ongoing partnering with operational stakeholders.

Key Responsibilities

• Deploy and manage the Placemakers Pathway through self-delivery and by upskilling and engaging the Train-the-Trainer community.
• Provide Placemakers Train-the-Trainers for new starters and deliver upskilling workshops for existing trainers.
• Plan, coordinate, schedule and deliver hybrid Placemakers Pathway training.
• Provide regular updates to operational teams to maximise uptake of central L&D courses and initiatives.
• Act as the LMS point of contact for Education, managing admin access and supporting operational teams.
• Report on LMS compliance and create/maintain Education LMS modules where required.
• Work with operations teams to ensure Food Safety course compliance.
• Manage staffing and competence development, ensuring appropriate resource-to-performance balance.
• Ensure services are delivered in line with contract requirements and OPF/operational processes.

Professional and Personal Competencies/Qualifications

• Background in Learning & Development preferred.
• Experience delivering training in any form (e.g., teaching, workplace training, facilitation).
• Confident and quick to learn new systems, including Excel.
• Flexible and willing to travel; must have a full UK driving licence.
• Strong verbal and written communication skills.

The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.