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For Companies At a Glance
- Tasks: Lead a team of Key Account Managers and drive strategic direction for high-profile clients.
- Company: Join ISS, a leader in the industry with a strong reputation for client relationships.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Embrace a culture of inclusivity and continuous improvement.
- Why this job: Make a real impact by managing complex client relationships and driving operational excellence.
- Qualifications: Proven leadership experience in client-facing roles, preferably in regulated industries.
The predicted salary is between 80000 - 100000 £ per year.
We are looking for a senior leader who will help ISS maintain its leading-edge position within the industry and strengthen our reputation with the customer. As a member of the senior management team, the post holder will actively contribute to the efficiency, effectiveness and strategic direction of the business across a complex, high-profile client environment.
Key Responsibilities
- Provide strong leadership across a cluster of Key Account Managers, empowering teams to deliver against customer, people and financial accountabilities.
- Own and drive the strategic direction and governance of the account portfolio, ensuring effective implementation through regional delivery expectations and aligned stakeholder engagement.
- Act as the primary escalation point for clients and Key Account Managers, managing complex issues and maintaining strong, trusted customer relationships.
- Maintain full ownership of financial performance across the portfolio, ensuring budgetary control, profitability and P&L accountability.
- Ensure robust measurement, reporting and governance of KPIs and SLAs, driving continuous improvement in service delivery and operational performance.
- Support Key Account Managers in translating customer insights and business needs into relevant propositions, solutions and account development activity.
- Lead audit, quality and control routines across the cluster, including gap analysis, corrective actions and technical operational audits on behalf of regional management.
- Ensure the right competencies are in place to deliver the customer promise through recruitment, development, succession planning, and the effective use of in-country SMEs.
- Drive Environmental, Health & Safety compliance and support energy efficiency, projects and change initiatives.
Qualifications & Experience
- Proven gravitas with the ability to operate as a senior, credible leader in complex client environments.
- Highly client-facing, with experience managing senior stakeholders and navigating political account landscapes.
- Background within large American banking organisations or similarly heavily regulated environments, e.g., pharma.
- Senior-level IFM contract management experience, with strong operational leadership capability.
- Strong understanding of both technical services and soft services within IFM.
- Polished, professional approach aligned to blue-chip and corporate environments.
- Ability to navigate ambiguity, manage grey areas and balance client expectations effectively.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background.
Key Account Director - cluster in London employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director - cluster in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Key Account Director role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in the market. This will help you tailor your responses and show that you’re genuinely interested in contributing to their success.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've empowered teams or navigated complex client relationships. Being able to articulate these experiences clearly will showcase your gravitas and operational leadership skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Key Account Director - cluster in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Director role. Highlight your leadership experience and any relevant achievements in managing complex client environments. We want to see how you can bring your gravitas to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've driven strategic direction and built strong client relationships in the past. We love a good story!
Showcase Your Financial Acumen: Since financial performance is key, don’t forget to mention your experience with budgetary control and P&L accountability. We’re looking for someone who can own the financial aspects of the portfolio, so make that clear in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ISS
✨Know Your Numbers
As a Key Account Director, you'll need to demonstrate your financial acumen. Brush up on the P&L statements and budgetary controls relevant to the role. Be ready to discuss how you've managed financial performance in previous positions.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've empowered teams in complex environments. Think about specific situations where you’ve driven strategic direction and improved team performance.
✨Understand Client Dynamics
Familiarise yourself with the client landscape and be prepared to discuss how you would manage senior stakeholders. Bring examples of how you've navigated political account landscapes and maintained strong relationships with clients.
✨Demonstrate Compliance Knowledge
Given the heavily regulated nature of the industry, be ready to talk about your experience with compliance, especially in sectors like banking or pharma. Highlight any initiatives you've led around Environmental, Health & Safety compliance.