At a Glance
- Tasks: Support daily operations and ensure smooth logistics office functioning.
- Company: Join ISS, a leading workplace and facility management company.
- Benefits: Exciting career opportunities in a diverse and inclusive environment.
- Other info: Be part of a passionate team dedicated to making a difference.
- Why this job: Make a real impact while enhancing customer satisfaction and safety.
- Qualifications: Strong communication skills and ability to manage multiple tasks.
The predicted salary is between 25000 - 32000 € per year.
We are looking for an organised and customer-focused individual to assist with the smooth running of the logistics office, ensuring all daily operational and business requirements are met. The role will also support site health and safety, emergency response procedures, and compliance with Service Yard rules, Client requirements and ISS standards.
Key Responsibilities
- Support the Team Leader with the day-to-day operation of service yard and helpdesk activities
- Act as the first point of contact for contractor and courier enquiries
- Log reported reactive jobs on Westfield’s FSI Concept CAFM system
- Manage and monitor the Delivery Management System (DMS), including contractor access requests
- Maintain helpdesk operations, ensuring inboxes and incoming calls meet agreed standards
- Organise incoming reports into relevant folders and maintain accurate records
- Liaise with customers, retailers, suppliers and couriers to ensure high levels of service and satisfaction
- Support health & safety compliance, emergency response procedures and Service Yard rules
Professional and Personal Competencies/Qualifications
- Strong customer communication skills, both written and verbal
- Ability to work under pressure, use own initiative and meet deadlines
- Ability to prioritise tasks and manage a varied workload
- Willingness to complete multiple tasks at any one time
- Proficiency in establishing and building client relationships to meet departmental goals
- Proficiency with the Microsoft Office Suite
- Some knowledge of a CAFM system would be beneficial
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Helpdesk Coordinator in London employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. As a Helpdesk Coordinator, you will thrive in a supportive and inclusive environment that fosters professional growth and development, while ensuring high standards of service and safety. With a commitment to diversity and corporate responsibility, ISS offers a rewarding career where you can truly make a difference in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS. Check out their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of something bigger.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around customer communication and managing multiple tasks.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled customer enquiries or managed a busy workload. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Coordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Helpdesk Coordinator role. Highlight your customer communication skills and any relevant experience that aligns with the job description. We want to see how you can fit into our team!
Showcase Your Organisational Skills:Since this role involves managing multiple tasks, be sure to demonstrate your organisational abilities in your application. Share examples of how you've successfully prioritised tasks or managed a varied workload in the past. We love a good multitasker!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at ISS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how you can contribute to the smooth running of the logistics office.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples that highlight your strong communication skills and ability to handle enquiries effectively. Think of situations where you went above and beyond for a customer, as this will demonstrate your commitment to high service levels.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to manage multiple tasks under pressure. Prepare for scenario-based questions where you might need to explain how you would handle a busy day at the helpdesk or a health and safety compliance issue. Practising these scenarios can boost your confidence.
✨Familiarise Yourself with Relevant Systems
While knowledge of a CAFM system is beneficial, being proficient in Microsoft Office is crucial. Brush up on your skills with these tools, especially if you’ll be logging jobs or managing reports. Showing that you’re tech-savvy can set you apart from other candidates.
