Front Line Manager in London

We are looking for someone to oversee the provision of a high-quality patient catering service, delivered safely, efficiently and in accordance with ISS food safety policies. The postholder will provide clear direction, guidance and support to maintain standards, respond to service needs and continually improve productivity and quality.

Key Responsibilities

• Maintain accurate records across company systems, including sickness, quality monitoring, training and performance.
• Liaise with staff through discussions, team meetings, performance reviews and investigations.
• Supervise, train, motivate and, where necessary, discipline staff in line with policies and the Training Plan.
• Organise and allocate staff to meet cleaning schedules and hygiene standards within designated areas.
• Order, control and issue uniform, equipment, keys, materials and other required goods.
• Manage safe storage, maintenance and availability of stock and supplies.
• Oversee the safe removal and recording of waste in line with company and Trust procedures.
• Ensure effective delivery of the domestic service within the designated area.

Professional and Personal Competencies/Qualifications

• Experience of supervising, supporting or directing staff in a service-delivery environment.
• Ability to organise and allocate work effectively across designated areas.
• Experience maintaining records such as sickness, training, quality monitoring or performance documentation.
• Knowledge of cleaning, hygiene or domestic service standards within a healthcare or similar environment.
• Ability to manage stock, equipment, materials and uniform in line with procedures.
• Understanding of health, safety, security and infection control requirements relevant to a hospital setting.
• Ability to train, motivate and support team members to meet service expectations.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.