FMS Service Delivery Lead in London

We are looking for a leader who can bring structure, governance, and technical depth to API integrations, data migration activities, environment readiness, and system configuration across the programme. The successful candidate will work closely with IT teams, security, FMS operations, and third-party vendors to ensure a smooth, secure, and well-governed transition into the new Azure environment.

Key Responsibilities

• Lead the end-to-end migration of CAFM environments from Denmark-hosted infrastructure into a UK Azure cloud environment in line with UK Government and ISS security frameworks.
• Define and maintain the technical migration plan, including lift-and-shift, re-platforming or re-architecting activities.
• Oversee configuration of the new UK CAFM environment, including workflows, classifications, calendars, workgroups, security roles and reporting.
• Lead the design, documentation and testing of API integrations between the migrated CAFM system and client CAFM solutions, ISS Maximo, and other internal/third-party platforms.
• Manage data extraction, cleansing, transformation and loading activities, ensuring robust validation, audit processes and sign-off controls.
• Coordinate accreditation, security approvals and environment readiness activities to ensure full compliance with ISS and UK Government standards.
• Maintain a full migration project plan including RAID management, cross-workstream coordination, workshops, UAT management and cutover planning.
• Lead operational transition activities including defining KPIs and SLAs, establishing monitoring and support models, and completing BAU handover with full documentation.

Professional and Personal Competencies/Qualifications

• Technical
• Proven experience delivering CAFM migrations or implementing CAFM platforms (e.g., Concept, Maximo, Tririga).
• Strong understanding of Azure cloud hosting, security and infrastructure.
• Expertise in REST APIs, integration design, authentication models, error handling and ISS-aligned integration patterns.
• Ability to translate FM operational processes into effective digital workflows.
• Project & Delivery
• Strong multi-workstream project management capability across complex digital transformation programmes.
• Experience managing cross-border migrations with multiple internal and external stakeholders.
• Excellent documentation skills across migration plans, configuration records, test scripts and API specifications.
• Data
• High competency in data analysis, transformation and quality assurance.
• Experience working with complex asset, location and request-class datasets.
• Personal & Interpersonal
• Excellent communication skills with the ability to engage senior stakeholders.
• Proactive problem solver with strong analytical thinking and resilience under pressure.
• Able to work independently while driving collaborative outcomes in an agile environment.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.