Job Description We are looking for a commercially minded facilities professional who can drive performance, manage stakeholders and suppliers, and ensure the effective delivery of critical services. This role requires strong leadership capability, a customer-focused approach and a commitment to continuous improvement and operational excellence. Key Responsibilities Plan, implement and manage facilities management services in line with agreed Service Level Agreements (SLAs). Manage subcontractors and external contractors, ensuring high standards of service, compliance and performance. Build and maintain effective relationships with clients, customers and suppliers through clear and professional communication. Oversee planned preventative maintenance and reactive works across the building or portfolio. Monitor and manage service performance through KPIs, customer feedback and regular performance reviews. Manage site budgets, forecasts, reporting and P&L performance while supporting cost-saving initiatives. Lead Health & Safety, risk management, business continuity, audit and compliance activities. Recruit, develop and manage facilities teams, including training, performance management and workforce planning. Professional and Personal Competencies/Qualifications Previous Facilities Management experience. IOSH qualified and working towards a NEBOSH qualification. Strong commercial understanding with a proven track record of managing budgets and P&L. Experience managing service delivery, compliance, contractors and facilities operations. Strong IT skills with excellent written and verbal communication skills. Proven ability to lead, motivate and inspire teams. Professional and credible when working with senior stakeholders. Strong problem-solving skills with the ability to identify and resolve operational challenges. Professional approach with a commitment to maintaining high standards of conduct and service delivery. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
FM Manager in London employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Our commitment to employee growth is evident through our diverse and inclusive work culture, where every team member has the opportunity to develop their skills and make a meaningful impact. With a focus on service excellence and a strong safety culture, we offer a rewarding environment for Key Account Managers to thrive in, all while contributing to the success of our clients across various sectors.
