At a Glance
- Tasks: Manage daily operations and ensure a seamless experience for employees and visitors.
- Company: Join ISS, a leading workplace and facility management company with a people-first approach.
- Benefits: Enjoy secure parking, flexible working, and career development opportunities.
- Other info: Be part of a supportive team that values inclusivity and personal growth.
- Why this job: Make a real impact by enhancing workplace experiences and supporting diverse teams.
- Qualifications: Strong customer service skills and experience in facilities management are essential.
The predicted salary is between 36000 - 60000 £ per year.
As the main point of contact for stakeholder engagement, you will work in line with client and ISS values to create seamless service experiences for employees, guests, and visitors. Every interaction should be calm, confident, and proactive, reflecting our commitment to service excellence and operational compliance.
Key Responsibilities
- Manage daily FM operations across the Andover site.
- Act as the primary point of contact for all stakeholders.
- Oversee security and cleaning teams to maintain site standards.
- Ensure compliance with Health & Safety and building regulations.
- Monitor service performance, SLAs, and implement improvements.
- Proactively resolve issues and take ownership of workplace challenges.
- Support and deliver workplace changes and enhancements.
- Maintain accurate records, inductions, and documentation for compliance.
Professional and Personal Competencies/Qualifications
- Ability to self-manage, prioritise tasks, and take ownership.
- Strong customer-facing experience within Facilities Management.
- Excellent communication and stakeholder engagement skills.
- Experience managing Front of House, Reception, and Security services.
- Collaborative team player with experience in contract/project environments.
What We Offer
- Secure on-site parking.
- Kitchen and rest areas, close to local amenities.
- Flexible working arrangements.
- Supportive, close-knit wider team with regular communication.
- Career development opportunities within ISS.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Facilities Manager in London employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Our commitment to employee growth is evident through our diverse and inclusive work culture, where every team member has the opportunity to develop their skills and make a meaningful impact. With a focus on service excellence and a strong safety culture, we offer a rewarding environment for Key Account Managers to thrive in, all while contributing to the success of our clients across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Be proactive in your job search. Instead of just waiting for job postings, consider reaching out directly to companies you admire, like ISS. A friendly email expressing your interest can sometimes lead to unadvertised positions.
✨Tip Number 3
Prepare for interviews by researching common questions in facilities management. Practice your responses, focusing on your customer-facing experience and how you've tackled challenges in the past. Confidence is key!
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Facilities Manager in London
Some tips for your application 🫡
Show Your Passion for Facilities Management:When writing your application, let your enthusiasm for Facilities Management shine through. We want to see how your experience aligns with our commitment to service excellence and operational compliance.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how you can contribute to our team and enhance the workplace experience.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and competencies are easy to spot. This helps us understand your fit for the role quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ISS
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might interact with in the role. Understanding their needs and expectations will help you demonstrate your proactive approach to stakeholder engagement.
✨Showcase Your Compliance Knowledge
Be prepared to discuss your experience with Health & Safety regulations and building compliance. Bring examples of how you've ensured operational compliance in previous roles, as this is crucial for the Facilities Manager position.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've successfully resolved workplace challenges. Highlight your ability to take ownership and implement improvements, as this aligns with the company's commitment to service excellence.
✨Emphasise Team Collaboration
Since the role requires working closely with security and cleaning teams, be ready to talk about your experience as a collaborative team player. Share examples of how you've fostered teamwork in contract or project environments.
