Day Supervisor in London

This role is responsible for supervising staff in line with organisational policies and procedures, including hiring, training and performance appraisals, while planning, assigning and directing work and addressing operational issues as they arise.

Key Responsibilities

• Lead and supervise the facility maintenance and utility plant operations team.
• Review team performance and ensure quality standards are consistently achieved.
• Take corrective action to resolve operational and performance issues.
• Ensure compliance with the owner's building operations rules and site requirements.
• Work closely with the Facility Manager to maximise the effective utilisation of staff resources.
• Assign and monitor work tickets and preventative maintenance work orders for the O&M team.
• Ensure preventative maintenance tasks and work orders are completed according to monthly schedules.
• Maintain and manage operational documentation, SOPs, MOPs, EOPs, drawings and O&M manuals, ensuring they are up to date, organised and readily accessible.
• Oversee the storage, inventory and disposal of spare parts, tools, service equipment and waste materials in accordance with management instructions.

Professional and Personal Competencies/Qualifications

• Proven practitioner experience in Technical Services within a building services environment.
• Experience within integrated facilities management, ideally supporting Financial Services, Manufacturing & Industry, or Healthcare environments.
• Vocational education in Electrical or Mechanical Engineering, or equivalent.
• Chartered, Registered or Licensed Engineer status in the relevant country.
• Strong knowledge of work order control procedures and Computerised Maintenance Management Systems (CMMS).
• Experience managing subcontractors and vendor contracts.
• Experience monitoring and managing key performance indicators (KPIs).
• Experience with capacity planning and reporting.
• Ability to use hand tools and test equipment, with a strong understanding of maintenance shop practices and previous experience at Journeyman level.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.