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- Tasks: Be the friendly face of our company, welcoming visitors and managing enquiries.
- Company: Join ISS, a leading workplace management company that values people and inclusivity.
- Benefits: Exciting career opportunities, professional growth, and a supportive work environment.
- Why this job: Make a real difference by creating a welcoming atmosphere for everyone.
- Qualifications: Strong communication skills and experience in customer service or reception roles.
- Other info: Diverse and inclusive workplace with a focus on personal development.
The predicted salary is between 24000 - 36000 £ per year.
As part of ISS, you will help connect people and places to make the world work better. This position requires a natural host who can make customers, visitors, and colleagues feel at home, while maintaining high standards of professionalism and confidentiality.
You will work closely with security and management teams to uphold best practices and support events, ensuring the workplace experience is second to none.
Key Responsibilities- Act as the main point of contact for customer requests and enquiries.
- Meet and greet visitors in a friendly and professional manner, ensuring smooth access to the building.
- Manage visitor registration and prepare passes in line with security policies.
- Answer telephone enquiries promptly and professionally, including switchboard duties.
- Support the onsite management team with high-profile events and community initiatives.
- Maintain an organised and welcoming reception area at all times.
- Conduct building tours to ensure best practice and report any issues promptly.
- Collaborate with security to follow evacuation and lockdown procedures as required.
- Experience working in a high-profile environment with excellent communication skills.
- Ability to manage multiple stakeholder demands and work under time pressures.
- Strong Microsoft Office skills and attention to detail.
- Previous experience in reception, customer service, or administration roles preferred.
- Ability to work effectively with customers, employees, and teams at all levels.
- Discretion and professionalism in handling confidential information.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Concierge in London employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS. Check out their website and social media to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a concierge, you'll be the face of the company. Role-play common scenarios with friends or family to get comfortable with greeting visitors and handling enquiries. The more you practice, the more natural it will feel!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks in previous roles. Highlight any experience with event support or customer service to demonstrate that you can keep things running smoothly under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your natural host shine through! We want to see how you connect with people and make them feel at home. Use a friendly tone and share experiences that highlight your customer service skills.
Tailor Your Application: Make sure to customise your application for the Concierge role. Highlight relevant experience in reception or customer service, and mention any high-profile environments you've worked in. This shows us you understand what we're looking for!
Be Professional Yet Approachable: While we love a friendly vibe, remember to maintain professionalism in your written application. Use clear language, check your spelling and grammar, and ensure your application reflects the high standards we uphold at ISS.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ISS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge. Familiarise yourself with the key tasks mentioned in the job description, like managing visitor registrations and supporting high-profile events. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
As a Concierge, you'll be the face of the company, so it's crucial to showcase your excellent communication skills. Practice greeting visitors warmly and handling enquiries professionally. Think of examples from your past experiences where you've successfully managed customer interactions or resolved issues.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult visitors or managing multiple requests at once. Prepare by thinking through potential scenarios and how you would respond, highlighting your ability to stay calm under pressure and maintain professionalism.
✨Dress the Part
First impressions matter, especially in a role that requires a high level of professionalism. Choose an outfit that reflects the company's standards and makes you feel confident. A polished appearance will not only impress your interviewers but also set the tone for your role as a welcoming Concierge.
