At a Glance
- Tasks: Deliver a welcoming front-of-house experience and enhance workplace wellbeing.
- Company: Join ISS, a leading workplace management company that values people and culture.
- Benefits: Exciting career opportunities, inclusive environment, and commitment to personal growth.
- Other info: Diverse and inclusive workplace with a focus on community and support for all.
- Why this job: Make a real impact on client experiences while developing your skills in a dynamic team.
- Qualifications: Strong communication skills, attention to detail, and ability to work well under pressure.
Job Description We are seeking a Client Services Team Member to join the Workplace Experience Team, curating an environment that enhances wellbeing, productivity and company culture for all end users. This role focuses on delivering an exceptional front-of-house experience while identifying opportunities to improve onsite services in line with global strategy. Key Responsibilities Deliver an efficient and welcoming front-of-house experience across all touchpoints Respond to all client requests in a courteous, professional and timely manner Answer incoming calls promptly in a friendly and polite manner Place hospitality orders and support catering requirements as needed Assist with ordering processes and manage deliveries when required Prepare hospitality setups, ensuring all items are available and service-checked Maintain cleanliness of reception and pantry areas, adhering to food safety regulations Manage meeting rooms, including daily checks and processing bookings via the Gingko system Professional and Personal Competencies/Qualifications High degree of accuracy and attention to detail Excellent communication skills at all levels Strong time management and ability to prioritise effectively Ability to deliver a dynamic and high-quality service Capable of working both independently and as part of a team Motivated, flexible and committed approach Discreet and professional mindset Calm, logical and solution-focused under pressure The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Client Services Team Member in London employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that places people at the heart of everything we do. As a Client Services Team Member, you will thrive in a dynamic and inclusive environment that fosters personal growth and professional development, while contributing to a culture that values wellbeing and productivity. With our commitment to diversity and corporate responsibility, you will find meaningful opportunities to make a difference in the lives of others, all within a supportive and engaging workplace.
