At a Glance
- Tasks: Lead a dynamic team to source and manage top talent across various service roles.
- Company: Join ISS, a world-leading workplace and facility management company with a people-first approach.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Other info: Be part of a diverse and inclusive team that values every individual.
- Why this job: Make a real impact by connecting people and places while driving talent retention.
- Qualifications: Experience in resourcing and team management within the Workplace/FM industry.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for someone who can ensure contracts continue to perform to the highest standards by building strong internal and external relationships, maintaining a clear succession pipeline, and providing a strategic overview of operational deployment delivery.
Key Responsibilities
- Engage with key stakeholders to ensure a collaborative, efficient approach and swift response to all resourcing requests.
- Utilise headhunting techniques to source candidates across workplace roles including Front of House, Cleaning, Food, Technical and other service lines.
- Manage activity and methods to drive talent attraction and retention.
- Lead a tailored end-to-end resourcing service, ensuring smooth communication throughout.
- Manage the full resourcing needs of the business.
- Identify internal talent and support progression opportunities.
- Ensure talent retention through succession planning and internal talent mapping.
- Own IMS processes for the department, ensuring consistency and audit readiness at all times.
- Develop and maintain trusted relationships with key stakeholders and customers.
- Promote the business positively to attract high-quality talent.
Professional and Personal Competencies/Qualifications
- Proven track record of resourcing within the Workplace/FM industry.
- Experience of team management.
- Core understanding of IFS products and services.
- Strong stakeholder and client relationship management.
- Experience using multiple search databases.
- Ability to research and implement systems and platforms to improve efficiency.
- Ability to work under pressure in a fast-paced business.
- Results-driven approach to meeting SLAs for client-facing roles.
- Excellent interpersonal, communication, and customer service skills.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Resourcing Team Leader in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at ISS!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at ISS.
We think you need these skills to ace Client Resourcing Team Leader in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at ISS. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to ISS and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at ISS. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to ISS's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at ISS
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with ISS.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at ISS will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact ISS and how you would contribute to adapting HR strategies.
