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- Tasks: Deliver exceptional service in a premium hospitality lounge and oversee daily operations.
- Company: Join ISS, a leading workplace experience company focused on people and innovation.
- Benefits: Competitive hourly rate, permanent contract, and opportunities for personal growth.
- Why this job: Be part of a dynamic team creating memorable experiences for VIP clients.
- Qualifications: Experience in luxury hospitality and a passion for customer engagement.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 13 - 18 £ per hour.
Location: London, E14 5HP
Hours of work: 40
Working Pattern: Monday to Friday
Contract Type: Permanent
Hourly Rate: £16.42 - £18.68
The Executive Lounge Assistant plays a key role in delivering a refined and memorable experience within a premium Hospitality lounge environment. This position is responsible for the operations and service of a premium coffee lounge during the day for key clients to enhance their meeting or event on the floor, ensuring every guest interaction reflects excellence. During the evening, this space will be transformed into an event space, hosting a selection of VIP functions. The ideal candidate will demonstrate deep product knowledge, stay attuned to market trends, and uphold the highest standards of hospitality, HACCP, and food safety. With a passion for customer engagement and a flair for detail key to this role across every touch point.
ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people-focused, market-leading brand.
The Role
- Deliver an experience to every client and customer, more than just a service. Be an entertainer!
- Oversee and manage day-to-day operations across the hospitality lounge, supporting the hospitality team on the floor to deliver requirements in meeting rooms and event spaces.
- Lead from the front to ensure the safety of our teams, colleagues, visitors, and clients with our safety-first mentality and food safety policies.
- Oversee the standard and quality of all food & drink; serve as the final quality checkpoint for everything that is served and delivered.
- Build feedback tools to help drive innovation and menu development, keeping our clients happy and coming back.
- Support the management team to always be audit ready and achieve the highest possible standards in food safety, commercial objectives, team rotas, and H&S.
- Lead and motivate the hospitality team to deliver excellent customer service and ensure smooth daily operations through effective supervision and measurable objectives, conducting appraisals and PDPs for team members.
About You
- Proven experience in luxury hospitality, coffee bar, or 5* hotel service.
- Strong knowledge of upselling, welcoming, and hosting senior clients.
- Passion for current and emerging trends in food, drink, and customer experience.
- Exceptional attention to detail in product presentation and lounge aesthetics.
- Warm, professional, and engaging demeanour with excellent interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Commitment to delivering a first-class guest experience.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards, and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow, and make a difference. ISS is proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation, or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.
Catering Assistant in London employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Assistant in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know about openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests.
✨Tip Number 3
Research the company! Before any interview, dive into ISS’s values and recent projects. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the ISS family and ready to deliver that first-class guest experience.
We think you need these skills to ace Catering Assistant in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you went above and beyond to create memorable moments for guests. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional experience.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Catering Assistant. Mention your knowledge of food safety and customer service, as these are key to impressing us. A little effort in personalising your application can go a long way!
Be Detail-Oriented: Attention to detail is crucial in this role, so make sure your application reflects that! Check for typos, ensure your formatting is consistent, and present your information clearly. This will show us that you take pride in your work and understand the importance of quality.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do and our company culture!
How to prepare for a job interview at ISS
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the types of food and drinks that might be served in a premium hospitality lounge. Research current trends in the industry and be ready to discuss how you can enhance the guest experience through your knowledge.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to create memorable interactions, as this role is all about delivering an exceptional experience.
✨Demonstrate Attention to Detail
Bring up specific instances where your attention to detail made a difference in service quality. Whether it’s about food presentation or ensuring cleanliness, showing that you understand the importance of these aspects will impress your interviewers.
✨Be Ready to Lead and Motivate
Since this role involves overseeing a team, think of ways you’ve successfully led others in the past. Be prepared to discuss your leadership style and how you would motivate your team to maintain high standards in a fast-paced environment.
