At a Glance
- Tasks: Lead business improvement initiatives and troubleshoot operational challenges to enhance service delivery.
- Company: Join ISS, a world-leading workplace and facility management company with a people-first approach.
- Benefits: Exciting career opportunities, commitment to diversity, and a supportive work environment.
- Other info: Be part of a diverse team that values innovation and personal growth.
- Why this job: Make a real impact by driving change and improving customer outcomes in a dynamic setting.
- Qualifications: Experience in Facilities Management and strong analytical skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
This is a hands-on, change-focused role where you will lead business improvement initiatives, troubleshoot operational challenges, and help identify opportunities to enhance service delivery. You will play a key role in ensuring that processes, systems, and performance outcomes continually evolve to meet business and customer expectations.
Key Responsibilities
- Drive business improvement and change initiatives across operational delivery
- Identify process inefficiencies and implement practical solutions to enhance performance
- Act as a “troubleshooter” to resolve emerging operational issues quickly and effectively
- Review operational processes and investigate service delivery challenges
- Analyse root causes of issues and develop actionable recommendations
- Produce presentations and reports to support senior leadership decision-making
- Lead and govern transformation initiatives and continuous improvement projects
- Collaborate with stakeholders at all levels to improve customer outcomes and commercial performance
Professional and Personal Competencies/Qualifications
- Proven experience within Facilities Management, supporting senior account leadership with a focus on operational performance and service delivery
- Experience managing service delivery within complex, customer-focused environments
- Experience working with and developing CAFM systems
- Experience within a national operational delivery environment
- Ability to use management data to monitor performance and identify improvements
- Results-driven mindset with a strong focus on delivering against targets
- Highly adaptable with a positive approach to change and innovation
- Excellent interpersonal and stakeholder management skills
- Advanced analytical capability and attention to detail
- Strong negotiation and relationship-building skills
- Full UK driving licence and willingness to travel extensively across the UK
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Business Improvement Manager (FTC) in London employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Our commitment to employee growth is evident through our diverse and inclusive work culture, where every team member has the opportunity to develop their skills and make a meaningful impact. With a focus on service excellence and a strong safety culture, we offer a rewarding environment for Key Account Managers to thrive in, all while contributing to the success of our clients across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Business Improvement Manager (FTC) in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Business Improvement Manager (FTC) at ISS!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like ISS or be willing to refer you for that Business Improvement Manager (FTC) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from ISS who’s on the lookout for their next Business Improvement Manager (FTC) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Business Improvement Manager (FTC) role at ISS!
We think you need these skills to ace Business Improvement Manager (FTC) in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ISS. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at ISS
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ISS. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
