At a Glance
- Tasks: Drive impactful change by assessing and coordinating readiness across teams and processes.
- Company: Join ISS, a leading workplace management company dedicated to people and innovation.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal growth.
- Other info: Diverse and inclusive workplace with a focus on professional development.
- Why this job: Be part of transformative projects that make a real difference in people's lives.
- Qualifications: Experience in business change, strong analytical and communication skills required.
The predicted salary is between 35000 - 45000 € per year.
We are looking for someone who can assess impacts across people, processes and systems, and coordinate readiness activity. They will partner with Workstream Leads, Internal Communications, People & Culture and Operations to ensure the smooth and sustainable adoption of new ways of working.
Key Responsibilities
- Plan, develop and deliver change management and communication activities aligned to programme milestones.
- Support Workstream Leads in completing change impact assessments across roles, processes and behaviours.
- Establish, coordinate and maintain a business-wide Change Network to strengthen engagement and adoption.
- Monitor change readiness across impacted teams, identifying risks, resistance and barriers early.
- Develop tools, processes and materials that embed new ways of working (e.g., toolkits, guides, training aids).
- Facilitate discussions with SMEs and stakeholders to ensure solutions are feasible and operationally aligned.
- Apply lessons learned from previous deployments to improve future change planning and execution.
- Track adoption and effectiveness of change using qualitative and quantitative measures, escalating issues where required.
Professional and Personal Competencies/Qualifications
- Demonstrated experience supporting business change or transformation programmes.
- Strong analytical skills with the ability to assess impacts across systems, processes and people.
- Excellent communication skills, able to simplify and articulate complex change for all audiences.
- Proven ability to work autonomously with multiple stakeholders in a fast-moving environment.
- Experience developing change materials such as communications, guides, support documents and readiness assessments.
- Ability to anticipate risks and propose effective mitigation strategies.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Business Change Analyst in London employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Our inclusive work culture fosters personal and professional growth, offering employees the chance to develop their skills while contributing to meaningful projects that enhance user experiences across various sectors. With a commitment to corporate responsibility and a supportive environment for all, including veterans and individuals with disabilities, ISS is an excellent employer for those seeking a rewarding career in business change.
StudySmarter Expert Advice🤫
We think this is how you could land Business Change Analyst in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience with change management and communication. Share specific examples of how you've successfully navigated change in the past.
✨Be Ready for the Unexpected
Prepare for interviews by anticipating questions about risks and resistance in change processes. Think of strategies you've used to overcome these challenges and be ready to discuss them!
✨Apply Through Our Website
Don't forget to apply directly through our website! It shows you're genuinely interested in joining ISS and makes it easier for us to keep track of your application.
We think you need these skills to ace Business Change Analyst in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Change Analyst role. Highlight your experience in change management and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since excellent communication is key for this role, don’t shy away from demonstrating your ability to simplify complex ideas. Use clear and concise language in your application to show us you can articulate change effectively, just like you would in the workplace.
Highlight Your Analytical Skills:We’re looking for someone with strong analytical skills, so make sure to include examples of how you've assessed impacts across systems, processes, and people in your previous roles. This will help us see your capability in action and how you can contribute to our change initiatives.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about ISS and what we stand for!
How to prepare for a job interview at ISS
✨Know Your Change Management Basics
Before the interview, brush up on key change management concepts. Understand how to assess impacts across people, processes, and systems, as this will be crucial in your role. Be ready to discuss specific examples from your past experiences where you successfully managed change.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must for this position, practice articulating complex ideas simply. Prepare to explain how you've simplified change processes for different audiences in the past. This will show that you can effectively partner with various stakeholders.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical abilities during the interview. Think of instances where you assessed risks or identified barriers in previous projects. Highlight how you used qualitative and quantitative measures to track adoption and effectiveness of changes.
✨Engagement is Key
Discuss how you've built and maintained engagement within teams during change initiatives. Share your strategies for establishing a Change Network and how you’ve facilitated discussions with stakeholders. This will illustrate your proactive approach to ensuring smooth transitions.
