We are seeking a Workplace Coordinator to join a job share arrangement, working Thursday and Friday from 8:00am to 4:30pm within a shared tenancy office environment. This is a hands-on role supporting the smooth day-to-day operation of a busy workplace with approximately 98 desks., We are looking for a professional and customer-focused individual who can deliver a world-class front of house and facilities management service. The successful candidate will take ownership of a variety of responsibilities across facilities, hospitality, stakeholder engagement and operational support, while acting as a key point of contact for workplace-related matters.
Key Responsibilities
- Deliver a professional front of house and workplace experience for employees, visitors and contractors.
- Support the day-to-day operational management of the site and ensure the smooth running of workplace services.
- Act as the primary contact for facilities management-related queries and issues.
- Review and monitor helpdesk work orders, driving completion within agreed service levels.
- Escalate building and facilities issues to the relevant facilities management teams when required.
- Manage meeting room bookings and hospitality requirements using workplace booking systems.
- Support visitor management, contractor management and security pass administration in line with agreed processes.
- Build and maintain positive relationships with stakeholders while providing excellent customer service.
- Previous experience within a hospitality, front of house, workplace, or facilities management environment.
- Experience using workplace booking systems such as Condeco, or similar facilities management platforms.
- Strong IT skills, including Microsoft Office and diary management systems.
- Excellent written and verbal communication skills.
- Strong customer service skills with the ability to engage confidently with senior stakeholders.
- Self-motivated with the ability to work independently and manage multiple responsibilities.
- Proven problem-solving skills and the ability to resolve issues effectively.
- Calm, professional and level-headed when working under pressure.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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Workplace Coordinator in Leeds employer: ISS
At ISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to sustainability not only drives our business but also provides employees with meaningful opportunities to contribute to impactful net zero initiatives. With a focus on professional growth and a supportive environment, particularly in the vibrant South East England region, we empower our team members to thrive while making a difference in the corporate banking sector.
