At a Glance
- Tasks: Manage key healthcare accounts and ensure top-notch service delivery.
- Company: Join a leading organisation committed to equality and diversity.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real difference in healthcare while developing your career.
- Qualifications: Experience in healthcare and soft FM environments is essential.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a Key Account Manager to act as the single, focal point of contact for a country-level healthcare client, ensuring a sustainable, successful and long‑term relationship. This role will cover both strategic and tactical aspects, with responsibility for operational delivery in line with contractual commitments and service excellence. Working across a Surrey and Borders NHS environment, including main inpatient areas such as Farnham Road Hospital and key hubs, the role will oversee soft FM services including cleaning, catering, portering, logistics and subcontracted services.
Key Responsibilities
- Act as the primary point of contact for the client, managing all strategic and operational interactions
- Ensure delivery of services in line with contractual requirements and operational processes
- Drive operational development of integrated FM/IFS solutions across the account
- Develop and maintain the Account Development Plan with key stakeholders
- Identify and develop growth opportunities, maintaining a pipeline of propositions at country level
- Lead and manage service delivery performance, ensuring excellence and continuous improvement
- Map and mitigate operational and commercial risks to optimise contract performance and profitability
- Analyse and consolidate monthly financial results, implementing reporting and performance measures
Qualifications & Experience
- Healthcare background (essential), with mental health experience highly desirable
- Strong experience within Soft FM environments
- Proven team management capability
- Solid stakeholder management and client engagement experience
- Ability to manage multiple services including subcontracted elements (e.g., grounds, pest control, linen)
- Strong analytical and reporting skills
- Full UK driving licence and willingness to travel regionally
Disability Confident
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are a Disability Confident employer.
Key Account Manager in Leatherhead employer: ISS
As a Key Account Manager at our company, you will thrive in a supportive and inclusive work culture that prioritises employee growth and development within the healthcare sector. Located in the vibrant Surrey and Borders NHS environment, we offer competitive benefits, a commitment to service excellence, and the opportunity to make a meaningful impact on community health services. Join us to be part of a team that values diversity and fosters professional advancement while ensuring the highest standards of operational delivery.
