Wellness Coordinator in Lanark

We are looking for an individual with a genuine passion for health and wellbeing and a basic understanding of fitness, who can effectively manage the space, oversee daily operations and respond to reactive needs. As the most senior member of the Wellness Team on site, you will guide Wellness Hosts, ensure high service standards, and maintain compliance, safety and operational excellence across the facility.

Key Responsibilities

• Guide and support Wellness Hosts in their behaviours and daily tasks to optimise the service provided to colleagues and users of the space.
• Ensure all services are delivered with health and safety regulations as a top priority.
• Provide technical support for the gym’s digital wellness solutions and ensure Wellness Hosts are appropriately trained and capable.
• Manage the fitness and wellness facilities CRM system, including memberships, bookings, processes and procedures.
• Deliver an exceptional welcome experience for colleagues, both in person and through other communication channels, including social media.
• Drive promotion of Wellness offerings through creative on-Campus engagement and empower Wellness Hosts to support promotional activity.
• Oversee administrative, compliance and reporting tasks, ensuring timely completion and clear communication with Campus management.
• Monitor the condition and compliance of the space, logging reactive maintenance through the helpdesk system and liaising with subcontractors to ensure effective equipment maintenance.

Professional and Personal Competencies/Qualifications

• Strong customer focus with experience in a high-end, customer-facing environment.
• Excellent written and verbal communication skills.
• High level of organisational ability with a good understanding of systems and processes.
• Robust technical capability, including experience with digital fitness solutions and intermediate to advanced Microsoft Office skills.
• Proven ability to work on own initiative, with experience of leading a small team preferred.
• Commitment to continuous improvement and positive change.
• Good understanding of health and safety management principles; first aid certification (training provided if required).
• Ability to work under pressure and respond quickly in challenging situations.
• Ability to safely lift up to 25 kg.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.