Sector Supervisor in Lanark

The Sector Supervisor role focuses on guiding and supporting teams across a group of sites, helping to create safe, clean and well managed environments. Close collaboration with account and operational teams ensures strong performance, consistent standards, and effective day to day delivery. You will develop team capability, promote a positive culture, and build trusted relationships with clients and colleagues. With a varied workload and a high level of autonomy, this position offers the opportunity to influence how services are delivered and continuously improved.

Key Responsibilities

• Lead and support front line teams to deliver consistent and high quality services across sites
• Build strong relationships with clients and respond to queries with a positive approach
• Carry out regular site visits to monitor standards and support team members
• Collaborate with account teams to ensure service delivery meets agreed expectations
• Oversee recruitment support, onboarding, and compliance with company processes
• Manage rotas, absence cover, and resource planning to maintain service levels
• Ensure all colleagues follow company procedures and client requirements
• Complete audits, checks, and reporting activities as required
• Maintain stock levels, equipment standards, and organised storage areas
• Support training, development, and performance management of team members

Professional and Personal Competencies/Qualifications

• Strong ability to lead, support, and motivate teams across multiple locations
• Confident communication skills with colleagues, clients, and stakeholders
• Organised approach with the ability to manage priorities and workloads
• Positive and proactive mindset with a focus on solutions
• Ability to build and maintain professional working relationships
• Comfortable using digital tools for reporting, scheduling, and tracking tasks
• Flexible approach to working patterns to support operational needs
• Strong awareness of service standards, compliance, and best practice
• Ability to manage multiple sites while maintaining attention to detail
• Commitment to delivering excellent customer focused outcomes

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.