At a Glance
- Tasks: Create memorable experiences by serving food and drinks at events and meetings.
- Company: Join ISS, a leading workplace management company that values people and inclusivity.
- Benefits: Enjoy a competitive hourly rate, flexible hours, and opportunities for personal growth.
- Other info: Work in a vibrant team with excellent career development opportunities.
- Why this job: Be the face of hospitality, making every guest feel special in a dynamic environment.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for customer service.
The predicted salary is between 29500 - 30500 £ per year.
Location: Glasgow, G5 8DP
Hours of work: 40
Working Pattern: Monday to Friday
Contract Type: Permanent
Hourly Rate: £14.26
From boardrooms to event spaces, hospitality at Glasgow Campus is all about creating memorable experiences. As a Hospitality & Retail Food Service Host, you’ll set up, serve, and support meetings and functions across this busy city-centre site, ensuring every detail runs seamlessly. Working Monday to Friday, you’ll bring professionalism, warmth, and energy to every interaction, acting as a true ambassador for ISS and our clients. Whether delivering refreshments in meeting rooms or supporting service in retail areas, you’ll play a key role in creating an exceptional workplace experience. This is a varied, fast-paced role suited to someone who thrives on interaction, takes pride in presentation, and enjoys serving great food and drinks in a dynamic hospitality environment.
The Role
- Ensure the food and drink offer is the first choice for our customers when they are seeking refreshment and fuel.
- Receive, process, prepare and deliver food and drink orders and experiences.
- Keep the service and back of house areas in a clean and safe condition.
- Deliver exceptional service and engage with your guests' queries about our food offer.
- Know the offer inside out, and be able to make informed recommendations to our clients.
- Maintain a high-profile front of house and be aware of what’s happening during service, and effectively resolve any challenges always ensuring colleague and customer satisfaction.
- Monitor the standard and quality of all food & drink; you and the service team will serve as the final quality check for everything that is served and delivered to our customers. If it isn’t right, we change it!
- Keep an eye out for any innovations or improvements we can make to our service delivery, site experience and culture, and share your ideas.
- To support the management team to be always audit ready and achieve the highest possible standard, e.g., finance, HS, FS, internal inspections, etc.
- Emanate a positive energy during service.
About You
- Experience delivering both hospitality & restaurant service.
- High degree of accuracy and attention to detail.
- Good time management, ability to prioritise and meet deadlines.
- Customer service skills.
- Calm and logical, professional mindset.
- Effective communication skills at all levels.
- Team player with the ability to work independently.
- Motivated, committed and flexible.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Hospitality & Retail Food Service Host in Lanark employer: ISS
At ISS, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Glasgow. As a Hospitality & Retail Food Service Host, you'll enjoy a supportive environment that values your contributions and encourages personal growth, all while delivering memorable experiences to our clients. With a commitment to inclusivity and professional development, we ensure that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality & Retail Food Service Host in Lanark
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ISS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ISS
Don't be shy about reaching out to ISS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality & Retail Food Service Host in Lanark
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ISS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ISS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
