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- Tasks: Be the friendly face of our community, ensuring an exceptional experience for members and guests.
- Company: Join ISS, a leading workplace management company that values people and inclusivity.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Make a real impact by building strong communities and supporting exciting events.
- Qualifications: Previous experience in hospitality or co-working, with strong organisational and multitasking skills.
- Other info: Diverse and inclusive workplace committed to your career growth.
The predicted salary is between 28800 - 43200 £ per year.
As the “face” of the building, you will play a key role in delivering an exceptional member experience, supporting day-to-day operations, and helping to build a collaborative, welcoming environment for entrepreneurs and businesses. Working closely with the Management Team and Head of Operations, you will support community engagement, building operations, events delivery, and the promotion of our service offerings.
Key Responsibilities
- Act as the main point of contact for members, visitors, and guests.
- Deliver a professional front-of-house experience, including check-ins and tours.
- Support day-to-day building operations and liaise with facilities and maintenance teams.
- Assist with member onboarding, offboarding, and general enquiries.
- Support community engagement activities and on-site events.
- Maintain meeting rooms, shared spaces, and presentation standards.
- Manage access control, mail handling, and visitor processes where required.
- Promote events and communications through internal systems.
- Ensure Health & Safety, fire procedures, and compliance standards are followed.
Professional and Personal Competencies/Qualifications
- Friendly, confident, and naturally community-focused.
- Previous experience in a similar role, hospitality or co-working environment.
- Highly organised with strong multitasking skills and attention to detail.
- Able to work independently and manage multiple priorities.
- Professional, accountable, and socially confident.
- Competent with Microsoft Office and basic systems.
If you thrive in a people-focused environment, enjoy building strong communities, and want to play a key role in creating an exceptional member experience - then apply now.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Community Associate in Lanark employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate in Lanark
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Community Associate, you'll be the face of the building. Role-play common scenarios with friends or family to boost your confidence in delivering a warm and professional front-of-house experience.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple priorities in past roles. Use specific examples to demonstrate your ability to juggle tasks while maintaining attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the ISS family and ready to contribute to an exceptional member experience.
We think you need these skills to ace Community Associate in Lanark
Some tips for your application 🫡
Show Your Community Spirit: When writing your application, let your passion for community engagement shine through. Share experiences where you've built connections or supported others, as this role is all about creating a welcoming environment.
Be Professional Yet Approachable: Remember, you're applying for a front-of-house position! Use a friendly tone in your application while maintaining professionalism. This balance will show us that you can represent our brand well.
Highlight Your Organisational Skills: Since the role involves multitasking and managing various priorities, make sure to mention any relevant experience that showcases your organisational abilities. We love seeing how you keep things running smoothly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ISS
✨Know the Company Inside Out
Before your interview, take some time to research ISS and their values. Understand their commitment to community and inclusivity, as well as their approach to workplace management. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Community Associate, your role revolves around engaging with members and creating a welcoming environment. Be prepared to share examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your friendly and confident nature, as this is key to making a great impression.
✨Demonstrate Organisational Skills
Since the role requires strong multitasking abilities, think of specific instances where you've managed multiple priorities effectively. Bring up any experience you have with event planning or community engagement activities, as these will be relevant to the responsibilities of the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, community engagement initiatives, or how they measure member satisfaction. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
