At a Glance
- Tasks: Lead a team to ensure a clean and safe workplace in a healthcare setting.
- Company: Join ISS, a world-leading facility management company with a people-first approach.
- Benefits: Enjoy a competitive hourly rate of £15.52 and a permanent contract.
- Other info: Be part of a diverse and inclusive team with opportunities for growth.
- Why this job: Make a real difference by delivering excellent service and maintaining high standards.
- Qualifications: Experience in cleaning and supervising, with strong leadership and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Contract: Healthcare
Location: East Kilbride, G75 8RG
Hours of work: 36
Working Pattern: Monday to Friday, 2pm - 8pm
Contract Type: Permanent
Hourly Rate: £15.52
Do you have a passion for maintaining a safe and clean workplace? Do you enjoy leading a team and delivering excellent customer service? We are seeking a proactive and professional Cleaning Supervisor to join our team with ISS Facility Services. In this role, you will be responsible for supporting the day-to-day operation of the contract, ensuring high service standards are consistently delivered across all areas of responsibility. You will play a key role in supervising staff performance, maintaining effective communication, and supporting operational compliance within a fast-paced environment. The successful candidate will be confident, organised, and customer-focused, with the ability to lead by example while ensuring services are delivered safely, efficiently, and professionally.
The Role
- Supervising the day-to-day operations and performance of staff, ensuring high standards of service delivery
- Responding positively, professionally, and promptly to customer requirements and operational requests
- Ensuring a first-class service is consistently delivered across all areas of responsibility
- Maintaining clear and accurate communication to support the effective delivery of the contract
- Following all company policies, procedures, and operational regulations
- Supporting the company’s Health & Safety policies and reporting any hazards, near misses, or unsafe practices
- Using Microsoft Office and other IT systems to support reporting, training, and operational requirements
- Carrying out regular audits and ensuring any follow-up actions or rectifications are completed
- Producing and presenting audit findings and operational information to stakeholders across the business
About You
- Excellent customer service skills
- Reliable, hardworking, and professional in approach
- A team player who works well with colleagues and customers
- Able to communicate politely and effectively with all site users
- Strong attention to detail, maintaining exceptional cleaning standards
- Able to work effectively on your own initiative
- Strong leadership skills
- Relevant experience in cleaning and supervising cleaning operations
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Cleaning Supervisor in Lanark employer: ISS
At ISS Facility Services, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member. As a Cleaning Supervisor in East Kilbride, you will enjoy a permanent role with a competitive hourly rate, while having the opportunity to lead a dedicated team in delivering high standards of service within the healthcare sector. We are committed to your professional growth, providing training and development opportunities, and fostering a diverse environment where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Supervisor in Lanark
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS Facility Services. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! As a Cleaning Supervisor, you'll need to demonstrate your ability to lead a team. Think of specific examples where you've successfully managed staff or improved service delivery, and be ready to share them during your interview.
✨Tip Number 3
Show off your customer service skills! Be prepared to discuss how you've handled customer requests or complaints in the past. Highlighting your proactive approach to ensuring a first-class service will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Cleaning Supervisor in Lanark
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for maintaining a clean and safe workplace. Share any relevant experiences that highlight your commitment to cleanliness and customer service.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how you fit into our team and the role of Cleaning Supervisor.
Highlight Leadership Skills:Since this role involves supervising staff, be sure to showcase your leadership experience. Talk about times when you've led a team or improved service standards in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at ISS
✨Know Your Cleaning Standards
Before the interview, brush up on the cleaning standards and protocols relevant to healthcare settings. Be ready to discuss how you ensure high service delivery and maintain exceptional cleaning standards, as this will show your understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate staff, manage performance, and handle operational challenges. This will demonstrate that you're not just a supervisor but a proactive leader.
✨Customer Service is Key
Think of specific instances where you've gone above and beyond for customers. Being able to articulate your customer service philosophy and how it aligns with ISS's values will set you apart from other candidates.
✨Be Ready for Compliance Questions
Familiarise yourself with health and safety regulations and company policies. Be prepared to discuss how you would handle reporting hazards or unsafe practices, as compliance is crucial in a healthcare environment.
