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- Tasks: Lead and inspire a team to deliver top-notch cleaning services across multiple sites.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact while developing your leadership skills in a dynamic setting.
- Qualifications: Experience in managing cleaning teams and strong communication skills required.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
This role is ideal for someone who thrives in a fast paced, client focused environment and is confident leading teams, managing performance, and maintaining exceptional service standards. As Cleaning Manager, you will be responsible for delivering a world class cleaning and facilities experience across both sites. You will lead a team of around 10 -15 cleaners and supervisors, alongside janitorial staff, working across morning, evening and occasional night shifts. This is a hands on leadership role requiring strong organisation, excellent communication, and the ability to build positive relationships with both staff and client stakeholders.
Key Responsibilities
- Lead, motivate and inspire cleaners, supervisors and janitors.
- Handle day to day client interactions, ensuring a proactive and solutions focused approach.
- Conduct regular audits, inspections and performance checks, ensuring actions are completed on time.
- Monitor service KPIs, standards and contractual deliverables.
- Respond to incidents, escalations and service challenges professionally.
- Ensure correct use of cleaning products, chemicals and equipment, including all required training.
- Manage team training, onboarding and ongoing development.
- Support engagement, communication and team culture through meetings, huddles and coaching.
Professional and Personal Competencies/Qualifications
- Proven experience managing cleaning teams across multiple sites.
- Strong understanding of cleaning processes, equipment and compliance standards.
- Confident people manager with the ability to motivate and develop staff.
- Excellent communication skills and client facing experience.
- Good organisational skills with the ability to manage performance and KPIs.
- Computer literate with experience using Microsoft Office.
- Full UK driving licence and access to own vehicle (business mileage fully expensed).
If you feel you have the right experience and skills for this role, we would be delighted to hear from you - please apply now.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Cleaning & Housekeeping Manager in Lanark employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning & Housekeeping Manager in Lanark
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with clients and staff. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled a tough situation. Being able to share these experiences will demonstrate your capability as a Cleaning & Housekeeping Manager.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest by asking about team dynamics, training opportunities, and how they measure success in the role. It’s a two-way street, and we want to see if you’re the right fit too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at ISS and making a difference in the workplace.
We think you need these skills to ace Cleaning & Housekeeping Manager in Lanark
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and inspired others in previous roles, especially in a fast-paced environment like ours.
Be Client-Focused: Since this role involves client interactions, share examples of how you've handled client relationships in the past. We love a proactive approach, so let us know how you've solved problems for clients!
Demonstrate Your Organisational Skills: We’re looking for someone who can manage performance and KPIs effectively. Include specific instances where you’ve conducted audits or inspections and how you ensured actions were completed on time.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with ISS.
How to prepare for a job interview at ISS
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning processes and compliance standards relevant to the role. Be ready to discuss how you’ve implemented these in past positions, as this shows your understanding of what it takes to maintain exceptional service standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed teams in previous roles. Highlight specific instances where your leadership made a difference, whether through training, performance management, or fostering a positive team culture.
✨Client Interaction is Key
Since this role involves day-to-day client interactions, think of scenarios where you’ve successfully handled client concerns or escalations. Demonstrating your proactive and solutions-focused approach will set you apart.
✨Be Organised and Ready to Discuss KPIs
Brush up on your organisational skills and be prepared to talk about how you monitor service KPIs and ensure contractual deliverables are met. Having concrete examples of how you’ve managed performance checks will show you’re the right fit for the job.
