Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of Key Account Managers and drive strategic direction for high-profile clients.
- Company: Join ISS, a leader in the industry with a strong reputation for client relationships.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Embrace a culture of inclusivity and continuous improvement.
- Why this job: Make a real impact by managing complex client relationships and driving operational excellence.
- Qualifications: Proven leadership experience in client-facing roles, preferably in regulated industries.
The predicted salary is between 80000 - 100000 £ per year.
We are looking for a senior leader who will help ISS maintain its leading-edge position within the industry and strengthen our reputation with the customer. As a member of the senior management team, the post holder will actively contribute to the efficiency, effectiveness and strategic direction of the business across a complex, high-profile client environment.
Key Responsibilities
- Provide strong leadership across a cluster of Key Account Managers, empowering teams to deliver against customer, people and financial accountabilities.
- Own and drive the strategic direction and governance of the account portfolio, ensuring effective implementation through regional delivery expectations and aligned stakeholder engagement.
- Act as the primary escalation point for clients and Key Account Managers, managing complex issues and maintaining strong, trusted customer relationships.
- Maintain full ownership of financial performance across the portfolio, ensuring budgetary control, profitability and P&L accountability.
- Ensure robust measurement, reporting and governance of KPIs and SLAs, driving continuous improvement in service delivery and operational performance.
- Support Key Account Managers in translating customer insights and business needs into relevant propositions, solutions and account development activity.
- Lead audit, quality and control routines across the cluster, including gap analysis, corrective actions and technical operational audits on behalf of regional management.
- Ensure the right competencies are in place to deliver the customer promise through recruitment, development, succession planning, and the effective use of in-country SMEs.
- Drive Environmental, Health & Safety compliance and support energy efficiency, projects and change initiatives.
Qualifications & Experience
- Proven gravitas with the ability to operate as a senior, credible leader in complex client environments.
- Highly client-facing, with experience managing senior stakeholders and navigating political account landscapes.
- Background within large American banking organisations or similarly heavily regulated environments, e.g., pharma.
- Senior-level IFM contract management experience, with strong operational leadership capability.
- Strong understanding of both technical services and soft services within IFM.
- Polished, professional approach aligned to blue-chip and corporate environments.
- Ability to navigate ambiguity, manage grey areas and balance client expectations effectively.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background.
Key Account Director - cluster employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director - cluster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Key Account Director role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've empowered teams and managed complex client relationships. Highlighting your experience in navigating political landscapes will impress the hiring managers.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're serious about joining our team and making an impact.
We think you need these skills to ace Key Account Director - cluster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Director role. Highlight your leadership experience and any relevant achievements in managing complex client environments. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully navigated political landscapes and managed senior stakeholders in the past.
Showcase Your Financial Acumen: Since financial performance is key in this role, don’t forget to mention your experience with budgetary control and P&L accountability. We’re looking for someone who can drive profitability and manage complex financial scenarios.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at ISS
✨Know Your Numbers
As a Key Account Director, you'll need to demonstrate your financial acumen. Brush up on the P&L statements and budgetary controls relevant to the role. Be ready to discuss how you've managed financial performance in previous positions.
✨Showcase Your Leadership Style
This role requires strong leadership across teams. Prepare examples of how you've empowered teams in the past, especially in complex environments. Think about specific situations where your leadership made a significant impact on team performance or client satisfaction.
✨Understand the Client Landscape
Familiarise yourself with the company’s key clients and their industries. Be prepared to discuss how you would navigate the political landscapes of these clients and maintain strong relationships. Showing that you understand their needs will set you apart.
✨Prepare for Complex Scenarios
Expect questions about managing complex issues and ambiguity. Think of examples where you've successfully navigated grey areas or resolved conflicts with senior stakeholders. This will showcase your ability to handle the challenges of the role effectively.