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- Tasks: Lead diverse teams to deliver top-notch facilities services and ensure client satisfaction.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal growth.
- Other info: Embrace a dynamic environment with a focus on innovation and inclusivity.
- Why this job: Make a real impact by managing high-value contracts and building lasting client partnerships.
- Qualifications: Experience in managing large contracts and leading diverse teams is essential.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Job DescriptionAs Key Account Director, you will act as a strategic partner to our client, leveraging the global capabilities and scale of ISS to deliver innovation, value, and performance excellence.
Your deep understanding of the clientâs business will enable you to lead a highâperforming, multidisciplinary team to not only meet but exceed expectations.
Youâll ensure the delivery of outstanding service across all workstreams while also driving P&L accountability, continuous improvement, and longâterm customer retention and growth.
This is a pivotal leadership role where your ability to build senior relationships, deliver operational excellence, and shape strategic outcomes will directly influence the continued success of both the account and ISSâs reputation in the public sector.
Key Responsibilities
Demonstrable experience in managing customer relationships and delivering against contractual KPIs and service standards
Proven track record of effective stakeholder engagement across internal and external audiences
Strong leadership skills with the ability to motivate and develop teams, aligning them to customer and business objectives
Experience in managing technical compliance across large estates, with a sound understanding of health, safety and regulatory requirements
Skilled in subcontractor and supplier management to ensure quality, value for money and timely delivery
Strategic thinker with experience in succession planning and team development
Strong commercial awareness and understanding of facilities or technical service delivery
Professional and Personal Competencies/Qualifications
Proven experience leading M&E infrastructure in complex technical environments
Strong knowledge of health and safety legislation and safe systems of work
Skilled in developing and implementing SOPs and EOPs for critical sites
Demonstrated ability to manage and develop highâperforming technical teams
Confident in engaging with senior stakeholders and providing expert advice
Strong understanding of compliance, risk management, and regulatory standards
Track record of delivering largeâscale infrastructure projects on time and on budget
UK The CompanyISS is a worldâleading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether itâs hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK governmentâs Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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Key Account Director employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Key Account Director
â¨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that arenât even advertised.
â¨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their goals, especially in managing large contracts and leading diverse teams.
â¨Tip Number 3
Practice your pitch! Be ready to discuss your achievements in managing P&L and driving efficiencies. Highlight specific examples that demonstrate your strategic thinking and commercial acumen.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Key Account Director
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the Key Account Director role. Highlight your experience with managing high-value contracts and leading diverse teams, as these are key aspects of the job. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about facilities management and how you can drive client satisfaction and commercial growth. Be sure to mention any innovative solutions you've implemented in the past.
Showcase Your Achievements: Quantify your successes wherever possible. If you've improved KPIs or SLAs in previous roles, let us know the numbers! This helps us understand the impact you've made and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates from us!
How to prepare for a job interview at ISS
â¨Know Your Numbers
As a Key Account Director, you'll be responsible for P&L and financial reporting. Brush up on your financial metrics and be ready to discuss how you've driven efficiencies in past roles. This shows you understand the commercial side of the business.
â¨Showcase Your Leadership Style
You'll be leading large, diverse teams, so it's crucial to articulate your leadership approach. Prepare examples of how you've mentored managers and fostered an inclusive culture. This will demonstrate your people-first mindset.
â¨Understand Client Goals
Aligning service delivery with client objectives is key. Research the companyâs clients and think about how you can add value. Be prepared to discuss strategies you've implemented in the past that have led to successful partnerships.
â¨Prepare for Scenario Questions
Expect questions about managing complex contracts and meeting KPIs. Think of specific scenarios where you've navigated challenges in facilities management. This will help you illustrate your strategic thinking and adaptability in complex environments.