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For Companies At a Glance
- Tasks: Answer calls and assist visitors, ensuring smooth communication within the healthcare environment.
- Company: Join ISS, a leading workplace management company dedicated to making a positive impact.
- Benefits: Competitive hourly rate, permanent contract, and opportunities for personal development.
- Why this job: Be the vital link in healthcare, helping people while developing your skills.
- Qualifications: Strong communication skills and a professional attitude are essential.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 12 - 14 £ per hour.
Contract: Healthcare
Location: Orpington, BR6 8ND
Hours of work: 37.5
Working Pattern: 7am - 3pm or 2pm - 10pm (5/7 days a week)
Contract Type: Permanent
Hourly Rate: £12.21 - £14.41
As a Switchboard/Reception Operator, you will provide an efficient and responsive service, maintaining a courteous and professional approach at all times while on Trust premises. In this role, you will carry out duties to ensure the delivery of an effective and well-managed service. All work must be completed in accordance with health, safety, security, and Company and Trust policies and procedures.
The Role
- Answer calls and face-to-face queries promptly and politely, directing callers and visitors to the correct department and completing records as required.
- Operate internal and external bleep and radio paging systems, including programming new pagers, issuing batteries, and testing equipment.
- Support the efficient operation of the department by maintaining contact details, bleep and on-call lists, and managing ID cards and keys.
- Participate in system maintenance, ensuring all calls and tasks are completed in line with Company and Trust policies.
- Distribute calls and tasks efficiently to the appropriate person or department.
- Follow procedures during major incidents, including bomb threats, fires, cardiac arrests, and other emergencies, in line with Trust and Company guidelines.
- Maintain confidentiality, privacy, and dignity at all times, in accordance with the Data Protection Act and Company and Trust policies.
About You
- Operate all mechanical and electrical equipment safely and correctly, following training and approved methods.
- Maintain a clean, neat, and professional appearance, complying with Company and Trust uniform, hand care, and hygiene standards.
- Participate in team meetings, training, performance reviews, return-to-work discussions, and cooperate with accident or other investigations as required.
- Identify personal development and training needs and attend agreed training programmes.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Switchboard Operator in Kent employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator in Kent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the healthcare sector. A personal recommendation can go a long way in landing that Switchboard Operator role.
✨Tip Number 2
Practice your phone etiquette! Since you'll be answering calls and queries, it’s crucial to sound professional and courteous. Grab a friend and do some mock calls to get comfortable with the process.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common bleep and radio paging systems. If you can demonstrate your ability to handle these tools during an interview, you’ll stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Switchboard Operator in Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Switchboard Operator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: As a Switchboard Operator, communication is key! Use your application to demonstrate your ability to handle calls and face-to-face queries with professionalism. We love seeing examples of how you've successfully managed similar situations in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, first impressions count, and we want to see your best self right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team at ISS!
How to prepare for a job interview at ISS
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Switchboard Operator. Familiarise yourself with the key tasks like answering calls, managing queries, and operating paging systems. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
As a Switchboard Operator, clear and polite communication is crucial. Practice answering common interview questions out loud, focusing on your tone and clarity. You might even want to role-play with a friend to simulate the interview environment and get comfortable with speaking professionally.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you would handle various scenarios, especially during emergencies. Think of examples from your past experiences where you successfully managed difficult situations or provided excellent customer service. This will highlight your ability to stay calm under pressure.
✨Dress the Part
First impressions matter! Make sure you dress professionally and adhere to any uniform standards mentioned in the job description. A neat appearance not only reflects your respect for the role but also aligns with the company’s emphasis on professionalism and hygiene.
