At a Glance
- Tasks: Manage day-to-day operations of support services in a healthcare setting.
- Company: Join ISS, a leading workplace and facility management company.
- Benefits: Competitive hourly rate, career development, and a supportive work environment.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real difference in patient and customer experiences every day.
- Qualifications: Strong leadership skills and experience in service performance management.
The predicted salary is between 29500 - 33500 € per year.
Contract: Healthcare
Location: Orpington, BR6 8ND
Hours of work: 40
Working Pattern: Monday - Friday, coverage between 06:30-22:00 (shifts: 06:30-14:30 and 14:00-22:00, with a 30-minute unpaid break). Weekend cover: Saturday and Sunday, 08:00-20:00.
Contract Type: Permanent
Hourly Rate: £14.19 - £16.19
The Service Delivery Officer is responsible for the day-to-day operational management, coordination, and performance of all Soft Facilities Management (Soft FM) services across Orpington Hospital. This includes general catering, patient feeding, retail and restaurant services, portering, cleaning, linen, and associated support services.
The Role
- Ensure services are delivered safely, efficiently, and in line with contractual requirements, NHS standards, and ISS organisational policies
- Manage operational issues and respond effectively to service failures
- Monitor contract performance and support delivery against agreed KPIs
- Lead and support frontline teams to deliver high-quality patient and customer experiences
- Act as a key operational link between ISS, clinical teams, and wider stakeholders
- Ensure seamless service delivery across all Soft FM functions
- Drive continuous improvement across service areas
About You
- Strong operational management skills
- Experience in service performance and contract management
- Proven people management and leadership ability
- A strong focus on enhancing customer and patient experience
- Commitment to compliance, safety, and governance standards
- A proactive approach to continuous improvement and professional development
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Support Services Supervisor in Kent employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Located in Orpington, our supportive work culture fosters professional growth and inclusivity, ensuring every employee has the opportunity to develop their skills while contributing to high-quality patient and customer experiences. With a commitment to corporate responsibility and continuous improvement, we offer a rewarding career where you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Supervisor in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and facilities management sectors. Attend local events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching ISS and understanding their values. Be ready to discuss how your experience aligns with their commitment to customer and patient care. Show them you’re not just looking for any job, but that you want to be part of something bigger!
✨Tip Number 3
Practice your responses to common interview questions, especially around operational management and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ISS. Let’s make it happen together!
We think you need these skills to ace Support Services Supervisor in Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Support Services Supervisor role. Highlight your operational management skills and experience in service performance, as these are key to what we’re looking for at StudySmarter.
Showcase Your People Skills:We want to see your proven people management and leadership abilities. Share examples of how you've led teams to deliver high-quality customer experiences, as this is crucial for the role.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and achievements quickly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ISS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Support Services Supervisor. Familiarise yourself with Soft Facilities Management services and how they impact patient and customer experiences. This knowledge will help you demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
As a potential leader, be ready to discuss your experience in managing teams and improving service delivery. Prepare examples of how you've successfully led frontline teams in the past, focusing on enhancing customer satisfaction and operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and operational management skills. Think of specific scenarios where you had to address service failures or improve performance against KPIs. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Commitment to Compliance and Improvement
Highlight your understanding of compliance, safety, and governance standards in healthcare settings. Discuss any initiatives you've led or been part of that focused on continuous improvement, showcasing your proactive approach to enhancing service quality.
