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For Companies At a Glance
- Tasks: Lead and inspire teams to create engaging workplace experiences and drive innovation.
- Company: Join ISS, a world-leading facility management company focused on people and purpose.
- Benefits: Exciting career opportunities, professional growth, and a commitment to inclusivity.
- Why this job: Make a real impact by enhancing workplace experiences and driving sustainability initiatives.
- Qualifications: Experience in facilities management or hospitality, with strong leadership and people skills.
- Other info: Diverse and inclusive workplace with a focus on personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
As the primary client interface, you will build strong partnerships, anticipate evolving needs and drive innovation to create a seamless and engaging workplace experience. This role also includes leading a multidisciplinary team, managing budgets, ensuring full HSE compliance and embedding a culture of safety, accountability and operational excellence.
Key Responsibilities
- Lead, inspire and manage multidisciplinary Soft FM teams to deliver consistent, high-quality service.
- Act as the senior operational lead for clients, building trusted partnerships and ensuring alignment with site priorities.
- Develop and execute operational plans that drive innovation, sustainability and digital transformation.
- Oversee day-to-day delivery of all Soft FM services, ensuring KPIs, SLAs and contractual obligations are met.
- Ensure compliance with statutory, company and HSE requirements while promoting best practice and continuous improvement.
- Serve as the primary client contact, anticipating needs and delivering proactive, hospitality-driven solutions.
- Lead, coach and develop a diverse workforce, embedding a culture of accountability, engagement and professional growth.
- Support cross-training, succession planning and workforce development to strengthen operational resilience.
- Manage budgets, monitor performance and identify savings while protecting service quality.
- Support business cases, contract reviews and service development through data-driven insight.
- Lead audit readiness, risk and safety governance, ensuring full regulatory compliance.
- Drive sustainability initiatives, digital tools adoption and continuous service enhancement through feedback and benchmarking.
Professional and Personal Competencies/Qualifications
- FM Level 3–4 or equivalent in Facilities or Service Management.
- Proven leadership experience in Soft FM or hospitality operations, with strong people management skills.
- Soft services background, preferably within NHS or wider FM environment.
- Demonstrated experience in performance reporting, contract and budget management.
- Strong stakeholder management and client relationship skills.
- A proactive, calm, and professional approach under pressure.
- Demonstrated ability to drive customer experience, service excellence, and operational ownership.
- Proficiency in CAFM systems, Microsoft Office, Excel and digital reporting tools.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Site Operations Manager in Kent employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Operations Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role of Site Operations Manager. Highlight your leadership skills and ability to drive innovation in operations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Site Operations Manager in Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Soft FM and leadership. We want to see how your skills align with the role of Site Operations Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills: Since this role involves managing a multidisciplinary team, it’s crucial to demonstrate your people management abilities. Share examples of how you’ve inspired and developed teams in the past – we love hearing about your coaching successes!
Highlight Your Innovation Mindset: We’re all about driving innovation and sustainability here at StudySmarter. In your application, mention any initiatives you’ve led that improved service delivery or operational efficiency. Show us how you think outside the box!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at ISS
✨Know Your Stuff
Before the interview, dive deep into the job description and understand the key responsibilities. Be ready to discuss how your experience aligns with leading multidisciplinary teams and managing budgets. This shows you’re not just a good fit but also genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and managed teams in the past. Highlight specific instances where you drove innovation or improved service quality. This will demonstrate your capability to lead effectively in a dynamic environment.
✨Be Client-Focused
Since this role involves being the primary client interface, think about how you can build strong partnerships. Share experiences where you anticipated client needs and delivered proactive solutions. This will show that you understand the importance of client relationships.
✨Emphasise Compliance and Safety
Familiarise yourself with HSE compliance and best practices in facilities management. Be prepared to discuss how you’ve ensured safety and accountability in previous roles. This will reassure the interviewers that you prioritise operational excellence and regulatory compliance.
