Job Description We are looking for an experienced facilities professional who will act as a key contract representative to the customer, managing client relationships, leading the regional integrated facilities team, and driving continuous improvement, compliance, service resilience and value for money. The role is accountable to a Key Account Manager and holds full responsibility for regional service delivery and performance. Key Responsibilities Lead the delivery of integrated hard and soft FM services across the regional Defra portfolio, ensuring all services meet required standards and SLAs Manage planned, reactive and statutory maintenance of buildings, engineering systems and assets Build and maintain strong, trusted relationships with Defra stakeholders and act as the primary regional point of contact Provide effective leadership, management and development of the regional integrated facilities service team Ensure full compliance with health & safety legislation, embedding a strong safety culture across all services Maintain accurate and up-to-date operational documentation, including maintenance records, H&S documentation and safe systems of work Own and deliver contract budgets, financial targets and SLAs, ensuring commercially responsible service delivery Drive continuous improvement, service resilience and value-for-money initiatives across the regional operation Professional and Personal Competencies/Qualifications Management experience delivering integrated facilities services within a Government or similar environment Proven leadership and organisational skills with the ability to drive operational strategy and development plans Relevant facilities management qualifications Experience managing technical infrastructure, assets and engineering systems Experience delivering and managing soft facilities services Strong knowledge of relevant legislation, regulations and industry standards Effective stakeholder management and client relationship skills Service-driven, customer-focused approach with a strong commercial mindset The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
