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For Companies At a Glance
- Tasks: Create welcoming experiences and deliver exceptional customer service to guests and colleagues.
- Company: Join ISS, a leading workplace management company that values people and inclusivity.
- Benefits: Earn £12.21 per hour with opportunities for growth in a supportive environment.
- Why this job: Be the friendly face that makes a difference in people's day-to-day experiences.
- Qualifications: Passion for customer service and strong teamwork skills are essential.
- Other info: Flexible weekend hours with a focus on professional development and a positive workplace culture.
The predicted salary is between 12 - 16 £ per hour.
Are you friendly, confident, and passionate about providing great customer service? Do you enjoy connecting with people and creating positive experiences?
As a Host with ISS UK, you will be an ambassador for both ISS and our clients, playing a key role in delivering a warm, professional, and memorable welcome. This important position is ideal for someone who takes pride in exceptional service, builds genuine relationships, and helps create an outstanding experience for everyone who visits the workplace.
The Role
- Create a welcoming experience for guests and colleagues, consistently delivering excellent customer service.
- Act as a knowledgeable representative, confidently answering enquiries about the site, facilities, and operations.
- Develop a strong understanding of the workplace environment, highlighting key areas such as dining options, services, and activities.
- Build positive relationships with guests and colleagues, fostering a friendly and professional atmosphere.
- Identify opportunities to improve the workplace experience, service, and culture, sharing innovative ideas with the team.
- Bring enthusiasm and professionalism to every interaction, promoting the site’s workspaces, facilities, and culture.
About You
- Excellent customer service skills with a genuine passion for delivering exceptional experiences.
- A friendly, approachable, and professional manner with the ability to engage confidently with a wide range of people.
- Strong teamwork skills, complemented by the ability to work independently when required.
- A considerate and proactive attitude, with a willingness to support colleagues and contribute to a positive work environment.
- Competent in using relevant systems and software (e.g., Microsoft Office).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Host/Hostess in Kent employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host/Hostess in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or answer questions confidently. Role-playing with a friend can really help you nail that warm, professional vibe they’re looking for.
✨Tip Number 3
Be ready to share your ideas! During the interview, don’t hesitate to suggest ways to improve the guest experience. Show them you’re proactive and passionate about creating a positive atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ISS team and making a difference in the workplace.
We think you need these skills to ace Host/Hostess in Kent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see your passion for customer service and how you connect with people, so don’t be shy about sharing your experiences!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that match the Host/Hostess role. We love seeing how you can bring your unique flair to our team, so be specific about what makes you a great fit!
Be Professional Yet Warm: While we appreciate a casual tone, remember to maintain professionalism in your application. Balance your friendly vibe with a clear demonstration of your understanding of the workplace environment and the importance of creating positive experiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at ISS
✨Know Your Role
Before the interview, make sure you understand what being a Host/Hostess entails. Familiarise yourself with the key responsibilities like creating a welcoming experience and answering enquiries confidently. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to create a positive experience for guests or colleagues. This will highlight your passion for the role and your ability to connect with people.
✨Be Personable and Approachable
During the interview, let your friendly and professional manner shine through. Practice engaging with the interviewer as if they were a guest. This will not only showcase your interpersonal skills but also give them a taste of how you would interact with visitors.
✨Bring Ideas to the Table
Think about ways you could improve the workplace experience or service. Be ready to share any innovative ideas you have during the interview. This shows that you're proactive and genuinely interested in contributing to a positive work environment.
