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- Tasks: Lead quality management and drive continuous improvement in a dynamic environment.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal development.
- Why this job: Make a real impact by optimising quality processes and enhancing user experiences.
- Qualifications: Strong background in quality management and excellent stakeholder relationship skills.
- Other info: Diverse and inclusive workplace with a focus on growth and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
You will be responsible for maintaining and evolving the contract Quality Plan, providing robust reporting, leading performance reviews, and acting as the central point of expertise for all quality-related matters. This role also includes supporting strategic stakeholder relationships, helping to optimise systems, processes and documentation to ensure alignment with both contractual expectations and industry frameworks.
Key Responsibilities
- Provide expert advice, guidance and support on all aspects of quality management, assurance and governance.
- Act as the contract lead for quality control, developing and maintaining contract and service-level Quality Plans.
- Produce clear management information and reporting to demonstrate performance, highlight improvement opportunities and address non-conformities.
- Drive continuous improvement across all service lines and embed consistent ways of working.
- Support strong collaboration with service leads and stakeholders to ensure streamlined, aligned processes.
- Ensure effective utilisation of CAFM platforms and other digital systems for accurate reporting and audit trails.
- Conduct quality audits, assess compliance, and present findings and recommendations to key stakeholders.
- Lead performance reviews and support operational teams with action ownership and resolution.
Professional and Personal Competencies/Qualifications
- Strong background in quality management, ideally gained in Facilities Management or another regulated service industry.
- Proven experience of working to ISO 9001:2015 (internal auditor certification or working towards is highly desirable).
- Confident working with, interpreting and improving quality systems and documentation.
- Excellent stakeholder management and relationship-building skills.
- Highly detail-oriented with strong analytical and data management capabilities (Excel proficiency essential).
- Hands-on, collaborative and comfortable operating in a client-facing environment.
- Able to influence, challenge and support operational teams to drive high performance.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Junior Quality Manager employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Quality Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to quality management and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to quality assurance and stakeholder management. Being articulate and confident in your answers can make a huge difference in how you're perceived.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ISS.
We think you need these skills to ace Junior Quality Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality management, especially if you've worked with ISO 9001:2015. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Stakeholder Skills: Since this role involves a lot of collaboration, it’s crucial to demonstrate your stakeholder management abilities. Share examples of how you’ve built relationships and influenced teams in your previous roles. We love seeing that teamwork spirit!
Be Detail-Oriented: As a Junior Quality Manager, attention to detail is key. When writing your application, ensure there are no typos or errors. We appreciate candidates who take the time to present their information clearly and accurately, just like we do in our quality plans!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Let’s make this happen together!
How to prepare for a job interview at ISS
✨Know Your Quality Management Basics
Make sure you brush up on your quality management principles, especially ISO 9001:2015. Be ready to discuss how you've applied these in past roles or projects, as this will show your understanding and commitment to quality assurance.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical capabilities, particularly with data management and Excel. Bring examples of how you've used data to drive improvements or solve problems in previous positions, as this will highlight your detail-oriented nature.
✨Build Rapport with Stakeholders
Think about how you can showcase your relationship-building skills during the interview. Prepare examples of how you've successfully collaborated with stakeholders in the past, as this role requires strong communication and teamwork.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential challenges you might face in the role and how you would address them, demonstrating your proactive approach to quality management.
