At a Glance
- Tasks: Solve problems and support various services while managing requests efficiently.
- Company: Join ISS, a leading workplace and facility management company with a people-first approach.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Be part of a diverse and inclusive team that values every individual.
- Why this job: Make a real difference by connecting people and places in a meaningful way.
- Qualifications: Strong communication skills and ability to manage multiple tasks in a fast-paced setting.
The predicted salary is between 25000 - 32000 € per year.
We are looking for someone who thrives on problem‑solving, clear communication and ownership. The Helpdesk connects and supports activity across Hard Services, Vacant Property, ATM Support, Contractor Coordination, Purchase Orders and Complaints, ensuring requests are triaged accurately, progressed efficiently and delivered in line with service level expectations.
Key Responsibilities
- Take ownership of incoming service requests, triaging and allocating work to the appropriate supplier, engineer or internal team.
- Manage reactive jobs and PPMs from first contact through to closure, ensuring progress chasing and escalation where required.
- Monitor active workflows, manage jeopardy cases and escalate risks to SLA breaches.
- Coordinate activity across Hard Services, Vacant Property, ATM Support, Contractor Coordination, Purchase Orders and Complaints.
- Liaise with engineers, suppliers and subcontractors, ensuring clear instructions, attendance coordination and performance tracking.
- Raise, issue and manage Purchase Orders, resolving supplier‑related PO or invoice queries.
- Support escalations and complaint investigations, gathering evidence and coordinating professional resolutions.
- Maintain accurate, real‑time updates, audit trails and compliance records within CAFM and internal systems.
Professional and Personal Competencies/Qualifications
- Strong verbal and written communication skills.
- Ability to prioritise and manage multiple tasks in a fast‑moving environment.
- Confidence liaising with engineers, suppliers and clients.
- Ability to manage escalations calmly and professionally.
- Investigative approach to out‑of‑SLA issues.
- High attention to detail with a focus on accuracy and compliance.
- Ability to remain calm, composed and solution-focused when handling multiple urgent requests.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Helpdesk Administrator employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. As a Helpdesk Administrator, you will thrive in a dynamic environment where problem-solving and clear communication are key, while enjoying a culture that promotes personal growth, inclusivity, and a commitment to corporate responsibility. With opportunities for professional development and a supportive atmosphere, ISS is an excellent employer for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Get to know the company! Research ISS and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of something bigger.
✨Tip Number 2
Practice your problem-solving skills! Since the Helpdesk Administrator role is all about triaging and managing requests, think of examples from your past where you've successfully resolved issues. Be ready to share these during interviews!
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or face-to-face, make sure you can clearly articulate your thoughts. Remember, clear communication is key in this role, so practice explaining complex ideas simply.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at ISS. Don’t miss out on the chance to be part of a diverse and inclusive workplace!
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Show Off Your Problem-Solving Skills:When you're writing your application, make sure to highlight your knack for problem-solving. We love candidates who can think on their feet and tackle challenges head-on, so share examples of how you've done this in the past!
Communicate Clearly:Since clear communication is key in this role, use your application to demonstrate your written communication skills. Keep it concise, professional, and easy to read. Remember, we want to see how you convey information effectively!
Take Ownership:We’re looking for someone who takes ownership of their work. In your application, mention times when you’ve taken charge of a project or task, especially if it involved managing multiple priorities or coordinating with others.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ISS
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Helpdesk Administrator. Familiarise yourself with terms like triaging, PPMs, and SLA breaches. This will show that you're not just interested in the role but also prepared to take ownership of the tasks involved.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with engineers or clients in the past. This will help demonstrate your ability to liaise confidently with various stakeholders.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you've successfully resolved issues under pressure. Think about times when you managed escalations or out-of-SLA situations calmly and professionally. This will highlight your investigative approach and ability to remain solution-focused.
✨Demonstrate Attention to Detail
In a fast-paced environment, attention to detail is crucial. Bring up examples where your focus on accuracy and compliance made a difference in your previous roles. This will reassure the interviewers that you can maintain real-time updates and audit trails effectively.
