Job Description Working closely with the Technical Services Director, central functions, operational teams, client representatives and rectification teams, you will transform technical and operational data into meaningful risk intelligence, support informed decision-making, coordinate the response to significant technical incidents and strengthen business continuity and resilience arrangements across the portfolio. Key Responsibilities Lead the technical operational risk and resilience function, maintaining a current view of material risks across engineering services, critical assets and operational dependencies. Own and develop the integrated technical operational risk framework and risk register, ensuring effective governance, escalation and risk ownership. Identify emerging, aggregated and systemic risks through analysis of incidents, asset failures, maintenance exceptions, statutory inspections and condition data. Lead the ISS and client SME interface to ensure material risks are evidence-based, appropriately reviewed and aligned to contractual governance requirements. Coordinate technical business continuity and resilience activities in line with contractual requirements, ISO 22301 principles and wider organisational frameworks. Lead the technical coordination of significant operational incidents, supporting risk assessment, escalation, recovery governance and transition into rectification activities. Define and apply risk-based prioritisation criteria to support change management programmes, investment decisions and remediation planning. Produce clear executive-level reporting that highlights risk exposure, resilience concerns, trends, accountability, required actions and decision points. Professional and Personal Competencies/Qualifications Essential qualifications should reflect the formal authority and responsibilities of the role. Desirable qualifications may include: Relevant Degree or HNC in an engineering or related discipline. Professional engineering registration. Recognised risk management or business continuity qualification. NEBOSH or IOSH qualification. ISO 22301 Lead Auditor qualification or equivalent demonstrable experience. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Head of Technical Risk Management employer: ISS
At ISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to sustainability not only drives our business but also provides employees with meaningful opportunities to contribute to impactful net zero initiatives. With a focus on professional growth and a supportive environment, particularly in the vibrant South East England region, we empower our team members to thrive while making a difference in the corporate banking sector.
