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- Tasks: Manage daily operations and ensure a seamless experience for employees and visitors.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Enjoy flexible working, training opportunities, and career development.
- Why this job: Make a real impact in a supportive and inclusive environment.
- Qualifications: Strong customer service skills and experience in Facilities Management.
- Other info: Be part of a diverse team that values creativity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
As the main point of contact for stakeholder engagement, you will work in line with client and ISS values to create seamless service experiences for employees, guests, and visitors. Every interaction should be calm, confident, and proactive, reflecting our commitment to service excellence and operational compliance.
Key Responsibilities
- Manage daily FM operations across the Andover site.
- Act as the primary point of contact for all stakeholders.
- Oversee security and cleaning teams to maintain site standards.
- Ensure compliance with Health & Safety and building regulations.
- Monitor service performance, SLAs, and implement improvements.
- Proactively resolve issues and take ownership of workplace challenges.
- Support and deliver workplace changes and enhancements.
- Maintain accurate records, inductions, and documentation for compliance.
Professional and Personal Competencies/Qualifications
- Ability to self-manage, prioritise tasks, and take ownership.
- Strong customer-facing experience within Facilities Management.
- Excellent communication and stakeholder engagement skills.
- Experience managing Front of House, Reception, and Security services.
- Collaborative team player with experience in contract/project environments.
What We Offer
- Secure on-site parking.
- Kitchen and rest areas, close to local amenities.
- Flexible working arrangements.
- Supportive, close-knit wider team with regular communication.
- Training opportunities, including IOSH Managing Safely.
- Career development opportunities within ISS.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Facilities Manager in Hampshire employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management field. Attend industry events or join online forums where you can meet potential employers and learn about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to appear. Research companies you admire, like ISS, and reach out directly. Express your interest in working with them and ask if they have any upcoming opportunities. It shows initiative and enthusiasm!
✨Tip Number 3
Prepare for interviews by practising common questions related to stakeholder engagement and service excellence. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates on what we’re looking for at ISS. Let’s get you that dream job!
We think you need these skills to ace Facilities Manager in Hampshire
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Facilities Manager role. Highlight your relevant experience in managing teams and stakeholder engagement. We love seeing how your skills align with our values and the job description!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the strong communication skills we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ISS!
How to prepare for a job interview at ISS
✨Know Your Stakeholders
Before the interview, research the key stakeholders you’ll be engaging with. Understand their roles and how they interact with Facilities Management. This will help you demonstrate your proactive approach and ability to create seamless service experiences.
✨Showcase Your Compliance Knowledge
Be prepared to discuss your understanding of Health & Safety regulations and building compliance. Bring examples from your past experience where you ensured compliance and improved operational standards. This shows you take ownership and prioritise safety.
✨Demonstrate Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Use examples that highlight your customer-facing experience and how you’ve effectively engaged with various stakeholders in previous roles.
✨Prepare for Problem-Solving Scenarios
Think of specific challenges you’ve faced in Facilities Management and how you resolved them. Be ready to discuss these scenarios during the interview, showcasing your ability to proactively resolve issues and take ownership of workplace challenges.
