Customer Service Representative in Hampshire
Customer Service Representative

Customer Service Representative in Hampshire

Hampshire Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage customer requests and ensure high satisfaction through clear communication.
  • Company: Join ISS, a leading workplace management company that values people and inclusivity.
  • Benefits: Exciting career opportunities, supportive environment, and commitment to diversity.
  • Why this job: Be part of a team that makes a real difference in people's lives every day.
  • Qualifications: Strong communication skills, customer service experience, and proficiency in Microsoft Office.
  • Other info: Dynamic workplace with a focus on personal growth and development.

The predicted salary is between 28800 - 43200 £ per year.

The successful candidate will play a key role in maintaining high levels of customer satisfaction by managing requests efficiently, adhering to agreed service levels, and providing clear communication throughout the process. If you thrive in a fast-paced environment and have a passion for delivering outstanding service, we’d love to hear from you.

Key Responsibilities

  • Action all Helpdesk requests received via telephone, email, or online platforms.
  • Ensure all jobs are processed in line with agreed SLA’s and priority response times.
  • Administer and maintain the CAFM system, ensuring accuracy and up-to-date information.
  • Liaise with site-based contacts to ensure timely closure of jobs.
  • Keep customers informed of job progress and any delays.
  • Respond professionally and courteously to all customer enquiries, prioritising work based on health, safety, and business criticality.
  • Manage complaints promptly and maintain efficient, professional communication with all parties.
  • Provide clerical and administrative support including email management, satisfaction surveys, meeting room booking reports, courier requests, and ad-hoc tasks.

Professional and Personal Competencies/Qualifications

  • Outstanding active listening skills.
  • Strong verbal and written communication abilities at all levels.
  • High accuracy and speed in data input.
  • Excellent customer service orientation with experience in complaint handling.
  • Confident and assertive telephone manner.
  • Enthusiastic and effective team player with flexibility to adapt to business needs.
  • Proficient in Microsoft Excel and Word.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Customer Service Representative in Hampshire employer: ISS

At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its employees as its greatest asset. Our commitment to inclusivity and diversity fosters a vibrant work culture where every team member can thrive, develop their skills, and contribute meaningfully to our mission of enhancing customer experiences. With a focus on professional growth and a supportive environment, working with us as a Customer Service Representative means being part of a dynamic team dedicated to making a positive impact in the communities we serve.
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Contact Detail:

ISS Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Representative in Hampshire

✨Tip Number 1

Get to know the company! Before your interview, do a bit of research on ISS. Understand their values and how they connect people and places. This will help you tailor your answers and show that you're genuinely interested in being part of their team.

✨Tip Number 2

Practice your active listening skills. During the interview, make sure to listen carefully to the questions being asked. Responding thoughtfully shows that you value communication, which is key for a Customer Service Representative.

✨Tip Number 3

Prepare examples of your past experiences. Think of specific situations where you handled customer complaints or provided outstanding service. Sharing these stories can really highlight your skills and fit for the role.

✨Tip Number 4

Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!

We think you need these skills to ace Customer Service Representative in Hampshire

Customer Service Orientation
Active Listening Skills
Verbal Communication Skills
Written Communication Skills
Data Input Accuracy
Complaint Handling
Telephone Manner
Teamwork
Flexibility
Microsoft Excel
Microsoft Word
Time Management
Problem-Solving Skills
Attention to Detail

Some tips for your application 🫡

Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've handled requests and complaints in the past, so share specific examples that demonstrate your outstanding communication skills and ability to keep customers informed.

Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and why you’d be a great fit for the role.

Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention the key responsibilities and competencies we’re looking for, and explain how your skills align with them.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!

How to prepare for a job interview at ISS

✨Know Your Customer Service Basics

Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences handling customer inquiries and complaints. Think of specific examples where you turned a negative situation into a positive outcome, as this will show your problem-solving skills.

✨Demonstrate Active Listening

During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This skill is crucial for a Customer Service Representative role.

✨Familiarise Yourself with the Company

Research ISS and understand their values, mission, and the services they provide. Be prepared to explain how your personal values align with theirs. This shows that you’re genuinely interested in the company and not just looking for any job.

✨Prepare for Role-Play Scenarios

Expect to be put in hypothetical customer service scenarios during the interview. Practice responding to common situations, like dealing with an upset customer or managing multiple requests at once. This will help you demonstrate your quick thinking and communication skills effectively.

Customer Service Representative in Hampshire
ISS
Location: Hampshire
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  • Customer Service Representative in Hampshire

    Hampshire
    Full-Time
    28800 - 43200 £ / year (est.)
  • I

    ISS

    1000-5000
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