At a Glance
- Tasks: Support teams to enhance workplace experiences and ensure compliance with health and safety standards.
- Company: Join ISS, a leading workplace and facility management company dedicated to people and innovation.
- Benefits: Exciting career opportunities, training provided, and a commitment to diversity and inclusion.
- Other info: Dynamic role with travel, offering growth in a supportive and inclusive culture.
- Why this job: Make a real impact in creating safe and efficient work environments while developing your skills.
- Qualifications: Customer service experience and effective communication skills; driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive individual who will work closely with Placemaker teams and the contract management function to deliver an excellent workplace experience. The role includes regular travel between sites and a strong focus on operational performance, compliance and continuous service improvement.
Key Responsibilities
- Support the delivery and development of service solution systems, identifying opportunities for service improvement
- Ensure a healthy, safe and secure environment, maintaining compliance with all Health & Safety legislation
- Manage rostering of Placemakers to meet contractual requirements, including covering sickness and planned absences
- Ensure all documentation (Audits, COSHH, H&S, SOPs) is completed, up to date and reviewed appropriately
- Oversee recruitment, training, development and supervision of frontline Placemakers
- Ensure all customer queries and complaints are recorded and managed in line with procedures
- Complete all required reporting, administration and paperwork within agreed timelines
- Maintain cost control across materials, consumables, pay and agency labour, while supporting revenue and margin opportunities
Professional and Personal Competencies/Qualifications
- Experience working with customers and ideally exposure to hard services
- Ability to communicate effectively with different levels of management
- Proficiency in Microsoft Office packages
- Experience liaising with engineers would be advantageous
- IOSH certification desirable (training can be provided)
- Must hold a valid UK driving licence
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Assistant Facilities Manager in Hampshire employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Our inclusive work culture fosters personal and professional growth, offering employees the chance to develop their skills while contributing to meaningful projects across various sectors. With a commitment to corporate responsibility and a supportive environment for all, including veterans and individuals with disabilities, ISS is an excellent employer for those seeking a rewarding career in facilities management.
