At a Glance
- Tasks: Lead and manage security operations, ensuring top-notch service and safety.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Competitive hourly rate, career growth, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
- Why this job: Make a real impact by fostering a customer-focused culture in security.
- Qualifications: Leadership experience and a valid SIA licence required.
The predicted salary is between 30000 - 40000 £ per year.
Contract: Banking
Location: Edinburgh, EH12 1HQ
Hours of work: 50
Working Pattern: Monday - Friday
Contract Type: Permanent
Hourly Rate: £16.13
We are seeking a passionate and experienced Duty Manager who is committed to safety and delivering a great customer experience. This role is responsible for the day-to-day operational management of the contract, ensuring all contractual requirements are met and consistently delivered. We are looking for a strong leader who can manage, motivate and support a team of ISS security officers, driving operating performance and embedding a customer-focused, Service Excellence culture at site level.
The Role
- Manage the day-to-day operations of the contract, ensuring contractual compliance at all times.
- Lead, manage and motivate all ISS officers on the contract.
- Take responsibility for achieving deployment KPIs.
- Ensure the security team is fully engaged and supported to deliver a world-class customer experience.
- Deliver daily, weekly and monthly performance objectives.
- Produce effective manpower and establishment plans to ensure adequate resourcing.
- Instil a customer-focused culture and Service Excellence approach at site level.
- Continuously develop yourself and others, identifying trends and implementing improvement plans to enhance performance.
About You
- Previous leadership experience.
- A passion for service delivery.
- A valid front-line SIA licence (security guarding, door supervision or close protection).
- Knowledge and experience within the security sector.
- Great attention to detail with a consistent and professional approach.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Duty Security Manager in Haddington employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. As a Duty Security Manager in Edinburgh, you will benefit from a supportive work culture that prioritises employee growth and development, alongside a commitment to service excellence and customer satisfaction. With a focus on inclusivity and diversity, we offer a rewarding career path where your leadership skills can thrive, making a meaningful impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Security Manager in Haddington
✨Tip Number 1
Network like a pro! Reach out to your connections in the security sector and let them know you're on the lookout for a Duty Security Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ISS and its values. Understand their commitment to service excellence and inclusivity, and think about how your experience aligns with that. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've motivated teams and improved performance in previous roles. This is key for a Duty Security Manager, so make sure you highlight your strengths!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the ISS team and contributing to a culture of service excellence.
We think you need these skills to ace Duty Security Manager in Haddington
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your previous leadership experience in your application. We want to see how you've motivated and managed teams in the past, especially in a security context.
Emphasise Customer Experience:Since delivering a great customer experience is key for us, share examples of how you've instilled a customer-focused culture in your previous roles. This will show us you're aligned with our values.
Be Detail-Oriented:Attention to detail is crucial in this role. When writing your application, ensure that your language is clear and professional, and double-check for any typos or errors. We appreciate a polished presentation!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ISS
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Duty Security Manager. Familiarise yourself with the company's values and how they align with your own passion for service delivery. This will help you demonstrate your commitment to safety and customer experience.
✨Showcase Your Leadership Skills
Prepare examples from your previous roles where you've successfully led and motivated a team. Highlight specific situations where you achieved performance objectives or improved team engagement. This will show that you have the leadership experience they're looking for.
✨Be Customer-Focused
Since the role emphasises a customer-focused culture, think of instances where you've gone above and beyond to deliver excellent service. Be ready to discuss how you would instil this culture within the security team and ensure a world-class customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to training and development for security officers or how they measure success in delivering service excellence. This demonstrates your eagerness to contribute positively to the team.
