Job Description We are seeking an experienced supervisor who can effectively manage people, maintain strong customer relationships, and ensure all contractual requirements are delivered in line with service level agreements. This role combines team leadership with operational support, periodic cleaning activities, and emergency response duties where required. Key Responsibilities •Supervise and support front-line cleaning operatives across a designated sector. • Ensure service level agreements and contract specifications are consistently achieved. • Carry out regular site inspections, quality audits and cleaning checks. • Respond to ad hoc cleaning requests and emergency cleaning requirements. • Complete periodic cleaning activities, including carpet and spring cleaning programmes. • Assist with recruitment, vetting and onboarding of new team members. • Manage stock levels, consumables and storeroom organisation across sites. • Monitor employee attendance, additional hours worked and compliance with company policies. Professional and Personal Competencies/Qualifications • A minimum of one year's experience in a supervisory or management role. • Experience leading and motivating front-line operational teams. • Strong customer service and client relationship management skills. • Excellent communication and problem-solving abilities. • The ability to manage multiple priorities and work effectively in a fast-paced environment. • A flexible, adaptable and proactive approach. • Strong organisational skills and attention to detail. • Experience maintaining compliance with procedures, policies and service standards. • A positive and professional attitude. • The ability to build strong relationships with colleagues, customers and stakeholders. • A focus on delivering high standards and excellent customer service. • Confidence working independently and as part of a wider team. • Commitment to team development, engagement and continuous improvement. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Sector Supervisor in Gloucester employer: ISS
At ISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to sustainability not only drives our business but also provides employees with meaningful opportunities to contribute to impactful net zero initiatives. With a focus on professional growth and a supportive environment, particularly in the vibrant South East England region, we empower our team members to thrive while making a difference in the corporate banking sector.
