GKA Analytics Partner

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Main purpose of the position / Key expectations:

We are currently looking for a GKA Analytics Partner to join our Advanced Analytics, Data & AI (ADA) Team. You will act as the ‘vital link and business enabler’ between BI & AI capabilities/solutions and business objectives, delivering concrete value to the business. You will play a pivotal role in instilling the right data culture in our global key accounts and driving the account objectives within the analytics area. With you on board, we can drive ISS group-wide business progress towards targets, accurate reports for corporate reporting, customers and external benchmarks globally, and most importantly, shape the ISS world through data.

What you’ll do:

• Develop Analytics & Data programs – to ensure all stakeholders can effectively interpret and utilize Data for decision-making and performance improvement.
• Lead benchmarking projects to generate actionable insights from Data by collaborating closely with the business.
• Ensure Data quality and accuracy to support robust benchmarking, KPI assessment, and quarterly management fee at risk reporting.
• Own account Master Data.
• Develop account Analytics & Data Roadmap.
• Develop Data Literacy on the account, at all levels of the organisation.
• Develop account Systems Roadmap.
• Maintain consistent business systems usage and expand adoption in line with the account value proposition.
• Ensure global alignment and governance in the use of business systems and analytics.
• Translate the digital technology vision and roadmap into actionable plans in collaboration with client and ISS leadership.
• Able to manage projects end to end.

Who you’ll work with:

• Global BI Analysts from across accounts and the wider ADA team.
• System owners.
• Global Account Directors.
• Operational Performance Lead.
• Service Leads.
• Country Leads.
• Site Leads.
• Customers (Client facing role).

Key qualifications:

• 3-5 years of proven experience in Business Intelligence reporting/ Data Analysis required.
• Experience using Tableau and similar analytics tools such as PowerBI.
• Strong analytical and problem-solving skills.
• Experience with collaborating with Global Clients/ International Stakeholders.
• Must be able to communicate fluently in English.
• Bachelor’s Degree in Business with Data Analytics/Math/Engineering or another similar field is preferable but not a must.
• Experience in the Facility Management industry is preferable.

Personal skills you excel:

• Ability to translate business requirements into effective technology and Data solutions.
• Customer-focused, understanding of site operations and client needs.
• Proactive and solutions-oriented, with a focus on continuous improvement.
• Collaborative and inclusive, working effectively with diverse teams across countries and functions.
• Strong stakeholder management and advisory skills; able to operate at all levels.
• Strategic and visionary mindset, able to see the big picture.

Why ISS:

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.