At a Glance
- Tasks: Deliver top-notch service, manage meeting rooms, and ensure a welcoming environment.
- Company: Join ISS, a leading workplace management company that values people and inclusivity.
- Benefits: Full training provided, career growth opportunities, and a supportive work culture.
- Other info: Diverse and inclusive workplace with a commitment to corporate responsibility.
- Why this job: Be the face of our organisation and make a real difference every day.
- Qualifications: Great communication skills, proactive attitude, and a willingness to learn.
The predicted salary is between 22000 - 26000 € per year.
As a Facilities Operative, you will deliver a consistently high standard of service to clients and visitors, working in line with established service levels, procedures, and company values. This role is central to maintaining a welcoming, professional, and well-organised environment. You will support the coordination of meeting rooms, event preparation, and AV setup, while ensuring the overall upkeep of workplace standards. The role requires a proactive, customer-focused approach to ensure the centre remains presentable, safe, and ready to support client activities at all times.
The Role
- Welcome visitors and clients, providing a professional front-of-house experience
- Manage visitor processes, including sign-in and access control
- Coordinate and set up meeting rooms and event spaces
- Support event delivery, including AV setup and hospitality arrangements
- Conduct daily operational checks to maintain high workplace standards
- Ensure all areas remain clean, organised, and presentable
- Assist in maintaining a safe working environment in line with health and safety procedures
- Respond proactively to client requests and operational needs
About You
- Excellent communication and interpersonal skills
- Professional and approachable manner
- Ability to build positive relationships with clients, colleagues, and visitors
- Comfortable working in a busy and dynamic environment
- Strong organisational skills with the ability to prioritise tasks
- High attention to detail and a proactive approach to problem-solving
- Ability to remain calm and composed under pressure
- Willingness to undertake training, including food hygiene and manual handling
- An SIA licence will be required for this role. For the right candidate, full training and funding to obtain the licence will be provided. You must be willing to complete this training as part of your development.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Facilities Operative employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. As a Facilities Operative, you will thrive in a dynamic environment where your proactive approach and excellent interpersonal skills are celebrated, while enjoying comprehensive training opportunities, including support for obtaining an SIA licence. Our commitment to diversity and inclusion, alongside our focus on employee growth and a supportive work culture, makes ISS an exceptional employer for those seeking a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Operative
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Facilities Operative, you'll need to interact with clients and visitors regularly. Try role-playing common scenarios with a friend to boost your confidence and ensure you come across as professional and approachable.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed tasks or events in the past. This will demonstrate your ability to prioritise and keep things running smoothly in a busy environment.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This small gesture can leave a lasting impression and show that you're proactive and keen on the role.
We think you need these skills to ace Facilities Operative
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Focus on how your background fits the Facilities Operative role and the specific tasks mentioned in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and what you bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at ISS
✨Know the Company Inside Out
Before your interview, take some time to research ISS and its values. Understand their commitment to inclusivity and how they support their employees. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Facilities Operative, you'll be the face of the company for clients and visitors. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues proactively. This will demonstrate your ability to maintain a welcoming environment.
✨Be Ready for Practical Scenarios
Expect questions or scenarios related to managing meeting rooms, event setups, or handling unexpected situations. Think about how you would coordinate these tasks efficiently and keep a calm demeanour under pressure. Practising these scenarios can give you an edge.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Be prepared to discuss how you prioritise tasks and manage your time effectively. You might want to share specific tools or methods you use to stay organised, as this will resonate well with the interviewers.
