At a Glance
- Tasks: Manage enquiries and allocate job requests to engineers for efficient operations.
- Company: Join ISS, a leader in facilities management with a focus on teamwork.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on teamwork and support.
- Why this job: Be the backbone of our operations and ensure smooth service delivery.
- Qualifications: Strong customer service skills and effective communication abilities.
The predicted salary is between 30000 - 40000 € per year.
ISS is seeking a Planner in Coleshill Heath to manage incoming enquiries and effectively allocate job requests to engineers. The role includes maintaining a 72-hour lookahead for timely scheduling and ensuring accurate record-keeping within CAFM systems.
Responsibilities require strong customer service skills and the ability to communicate with various stakeholders effectively. Work includes monitoring shared mailboxes and managing workflows to meet service standards.
This position operates on a rotating shift pattern during the day.
Facilities Helpdesk Planner - 72-Hour Lookahead employer: ISS
At ISS, we pride ourselves on being an excellent employer, offering a dynamic work environment in Coleshill Heath where collaboration and innovation thrive. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, ensuring that you can develop your skills while contributing to a supportive team culture. With a focus on work-life balance and a rotating shift pattern, we provide the flexibility needed to maintain a fulfilling personal life alongside a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Planner - 72-Hour Lookahead
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field, especially those who work with CAFM systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your customer service skills! When you get the chance to speak with potential employers, highlight your experience in managing enquiries and how you effectively communicate with different stakeholders.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait for the perfect moment. Apply through our website and make sure to follow up with a quick email to express your enthusiasm for the role.
✨Tip Number 4
Prepare for interviews by brushing up on your scheduling and record-keeping skills. Be ready to discuss how you would maintain a 72-hour lookahead and manage workflows efficiently. Practice makes perfect!
We think you need these skills to ace Facilities Helpdesk Planner - 72-Hour Lookahead
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you’ve effectively communicated with different stakeholders and handled enquiries in the past.
Be Clear About Your Planning Experience:When detailing your experience, focus on any planning or scheduling roles you've had. We’re looking for someone who can manage workflows and maintain a 72-hour lookahead, so make that clear!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. We love seeing candidates who take the extra step to connect their skills with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ISS
✨Know Your CAFM Systems
Familiarise yourself with Computer-Aided Facilities Management (CAFM) systems before the interview. Be ready to discuss how you’ve used similar systems in the past and how they can help streamline job requests and record-keeping.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think of situations where you effectively communicated with stakeholders or resolved issues, as this role heavily relies on strong interpersonal skills.
✨Understand the 72-Hour Lookahead Concept
Research what a 72-hour lookahead entails and be prepared to explain how you would implement it in your planning. This shows that you understand the importance of timely scheduling and can think strategically about workload management.
✨Be Ready for Shift Patterns
Since the position operates on a rotating shift pattern, be prepared to discuss your flexibility and willingness to adapt to different schedules. This demonstrates your commitment to meeting the needs of the team and the service standards.
