We're looking for a passionate and customer-focused Retail Supervisor to oversee the day-to-day operation of a busy hospital visitor restaurant. This is an excellent opportunity for an experienced supervisor from a hospitality, catering, retail, or customer service background to take the next step in their career., In this role, you'll lead by example, supporting your team to deliver outstanding service while ensuring high standards of food safety, cleanliness, and operational efficiency. Working within a hospital environment, you'll help create a welcoming space for visitors, patients, staff, and contractors alike.
Key Responsibilities
- Supervising the daily operation of the hospital restaurant and café areas.
- Leading, motivating, and supporting front-of-house team members.
- Ensuring excellent customer service is delivered at all times.
- Managing staffing levels and allocating duties throughout service periods.
- Supporting stock control, ordering, and waste management activities.
- Monitoring food quality, hygiene standards, and health & safety compliance.
- Handling customer enquiries and resolving issues professionally.
- Assisting with cash handling, till operations, and sales performance monitoring.
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Retail Supervisor in Coventry employer: ISS
At ISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to sustainability not only drives our business but also provides employees with meaningful opportunities to contribute to impactful net zero initiatives. With a focus on professional growth and a supportive environment, particularly in the vibrant South East England region, we empower our team members to thrive while making a difference in the corporate banking sector.
