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- Tasks: Lead contract governance and ensure compliance in a dynamic operational environment.
- Company: Join ISS, a global leader in workplace and facility management, dedicated to making the world work better.
- Benefits: Enjoy a diverse workplace, opportunities for growth, and a commitment to corporate responsibility.
- Why this job: Be part of a high-impact role that champions service excellence and continuous improvement.
- Qualifications: Strong PFI knowledge and commercial acumen are essential; healthcare experience is a plus.
- Other info: ISS values inclusivity and welcomes applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
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Contract Compliance Manager (PFI), London
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Client:
ISS
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
4c163d59e941
Job Views:
6
Posted:
01.08.2025
Expiry Date:
15.09.2025
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Job Description:
Job Description
The Contract Compliance Manager is a senior position responsible for driving strategic contract governance, commercial compliance, and service performance across a complex operational environment.
Acting as the key internal expert, this role plays a critical part in ensuring that all service delivery aligns with contractual, financial, and regulatory obligations.
The successful candidate will lead on embedding best-in-class compliance frameworks, implement robust governance processes, and champion a culture of service excellence and continuous improvement.
This role goes beyond traditional contract management—requiring a proactive leader with deep contractual expertise, commercial insight, and a forward-looking approach to risk and performance.
This is a high-impact role suited to someone passionate about exceeding client expectations through innovation, collaboration, and industry-leading standards of compliance and reporting.
Key Responsibilities
- Lead all contractual reporting, ensuring accurate weekly and monthly submissions in line with PFI schedules.
- Manage the Unitary Charge Pack process, validating payments, performance deductions, and KPIs.
- Use CAFM systems to track contractual deliverables and audit compliance, recommending improvements as needed.
- Resolve commercial issues including service variations, SPV engagement, deductions, and dispute avoidance.
- Drive accuracy and timeliness of monthly invoicing while ensuring data is audit-ready and compliant with NHS standards.
- Lead performance reviews, conduct root cause analysis on underperformance, and oversee corrective actions.
- Build strong relationships with Trust and SPV stakeholders, acting as the main contact for performance and compliance queries.
Professional and Personal Competencies/Qualifications
- Must have strong PFI knowledge, healthcare experience preferred but PFI expertise is essential
- Commercially savvy with experience in contractual disputes and financial impacts
- Deep understanding of contract mechanics and sharp commercial awareness
- Excellent communication skills, able to engage and influence at senior levels
- Demonstrates maturity with strong analytical skills and insight generation
- Confident in challenging both internal teams and the customer constructively
- Credible, professional, and able to build trust quickly across stakeholders
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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Contract Compliance Manager (PFI) employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Compliance Manager (PFI)
✨Tip Number 1
Familiarise yourself with the latest PFI regulations and compliance frameworks. Understanding the nuances of these regulations will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the healthcare and PFI sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at ISS.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed contractual disputes or compliance issues in the past. Real-life scenarios will showcase your expertise and problem-solving skills.
✨Tip Number 4
Research ISS's values and recent projects. Tailoring your conversation to align with their mission and demonstrating how your experience can contribute to their goals will make a strong impression during interviews.
We think you need these skills to ace Contract Compliance Manager (PFI)
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Contract Compliance Manager position. Highlight key responsibilities and required skills, ensuring you understand what ISS is looking for in a candidate.
Tailor Your CV: Customise your CV to reflect your experience and skills that align with the requirements of the role. Emphasise your PFI knowledge, healthcare experience, and any relevant contractual expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for compliance and service excellence. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ISS
✨Showcase Your PFI Expertise
Make sure to highlight your knowledge of Private Finance Initiative (PFI) contracts during the interview. Be prepared to discuss specific examples of how you've successfully managed compliance and governance in previous roles, as this will demonstrate your suitability for the position.
✨Demonstrate Strong Analytical Skills
Since the role requires a deep understanding of contract mechanics and performance analysis, be ready to share instances where your analytical skills led to significant improvements or resolutions in contractual disputes. This will show your potential employer that you can handle complex issues effectively.
✨Build Rapport with Stakeholders
The ability to build strong relationships is crucial for this role. During the interview, express your approach to stakeholder engagement and provide examples of how you've successfully collaborated with various parties in the past. This will illustrate your interpersonal skills and credibility.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in real-world situations. Think about challenges you've faced in contract management and how you resolved them. This preparation will help you articulate your thought process and decision-making skills clearly.
