At a Glance
- Tasks: Be the friendly face of Capgemini, welcoming visitors and supporting event planning.
- Company: Join a leading company committed to inclusivity and exceptional service.
- Benefits: Gain valuable experience in hospitality and event management while working in a dynamic environment.
- Other info: Opportunities for growth in a supportive and diverse workplace.
- Why this job: Make a difference by creating memorable experiences for guests and colleagues.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a professional and customer-focused Concierge / Receptionist (Hospitality Concierge) to support the Event Manager and Event Co-ordinator in the planning, organisation and delivery of events and hospitality services. This role plays a key part in ensuring the smooth day-to-day operation of reception, concierge and event support activities on site. The Concierge will act as the initial point of contact for Capgemini on site, providing a welcoming, efficient and well-organised service to visitors, colleagues and stakeholders.
Key Responsibilities
- Act as the initial point of contact for Capgemini on site.
- Monitor the concierge inbox and manage incoming requests.
- Receive incoming visitors and notify the relevant recipient.
- Maintain visitor logs and issue temporary building passes.
- Assist with the planning and coordination of events, including meetings, conferences and social gatherings.
- Help prepare event schedules, timelines and task lists.
- Support event area and room furniture set-up and breakdown, coordinating with concierge team members.
- Support the smooth operation of hospitality services during events.
Qualifications
- Ability to undertake manual handling activities, including event set-up and breakdown.
- Evidence of strong written and verbal communication skills.
- Excellent PC skills, including Word, Excel, PowerPoint and Outlook.
- Strong people skills with a professional, friendly and customer-focused approach.
- Ability to work effectively under pressure and meet tight deadlines.
- Proven ability to handle unexpected situations calmly and efficiently.
Equality and Diversity
We are a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. We are also a Disability Confident (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Concierge/Receptionist employer: ISS
Capgemini is an exceptional employer that prioritises a welcoming and inclusive work environment, making it an ideal place for those seeking a rewarding career in hospitality. With a strong commitment to employee growth and development, we offer numerous opportunities for professional advancement while fostering a culture of teamwork and support. Located in a vibrant area, our team enjoys a dynamic atmosphere where every day brings new challenges and the chance to make a meaningful impact on our visitors and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge/Receptionist
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your pitch! When you meet someone, be ready to introduce yourself and explain why you're the perfect fit for a Concierge/Receptionist role. Keep it friendly and professional – first impressions matter!
✨Tip Number 3
Show up prepared! If you land an interview, research the company and think about how your skills align with their needs. Bring examples of how you've handled similar situations in the past to showcase your experience.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which we really appreciate!
We think you need these skills to ace Concierge/Receptionist
Some tips for your application 🫡
Show Your Customer Focus:In your application, make sure to highlight your customer service skills. We want to see how you’ve gone above and beyond for customers in the past, as this role is all about providing a welcoming experience.
Be Organised:Since you'll be helping with event planning and coordination, it’s crucial to demonstrate your organisational skills. Share examples of how you've successfully managed multiple tasks or events at once.
Communicate Clearly:Strong written communication is key for this role. When crafting your application, keep it clear and concise. Use professional language but let your personality shine through – we love a bit of character!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at ISS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge/Receptionist. Familiarise yourself with the key tasks mentioned in the job description, like managing visitor logs and supporting event coordination. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
As a Concierge, you'll be the first point of contact for visitors. Practice showcasing your strong communication skills during the interview. Think of examples where you've provided excellent customer service or handled unexpected situations calmly. This will highlight your ability to create a welcoming atmosphere.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like a last-minute change in an event schedule. Prepare by thinking through potential scenarios and how you would respond. This shows your problem-solving skills and ability to work under pressure, which are crucial for this role.
✨Dress the Part
First impressions matter, especially in hospitality. Dress professionally and appropriately for the interview. This not only reflects your understanding of the industry but also shows respect for the company and the role you're applying for. A polished appearance can set a positive tone for the conversation.
