At a Glance
- Tasks: Manage enquiries, allocate jobs, and ensure accurate records in a fast-paced environment.
- Company: Join a dynamic team focused on delivering exceptional service in facilities management.
- Benefits: Flexible shifts, professional development, and a supportive work culture.
- Other info: Great opportunity for growth in a collaborative and engaging workplace.
- Why this job: Be the key link between clients and engineers, making a real difference every day.
- Qualifications: Strong customer service skills and a problem-solving mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a Planner to manage incoming enquiries, monitor shared mailboxes, and allocate job requests to engineers while ensuring all records and CAFM systems are kept accurate and up to date. A core focus of the role is maintaining a 72‑hour lookahead to ensure all work is scheduled well ahead of SLA deadlines and prepared for onward scheduling. We are looking for someone who can build effective working relationships with clients, engineers, subcontractors, and internal teams. You will deliver a professional helpdesk service, communicate clearly, provide timely updates, and escalate issues where required to ensure service levels are consistently met. This role operates on a rotating shift pattern between 07:00 and 19:00, covering:
- 07:00 - 15:00
- 08:00 - 16:00
- 11:00 - 19:00
Key Responsibilities
- Handle and process client enquiries and helpdesk requests within agreed timescales.
- Monitor shared and regional inboxes and respond professionally and promptly.
- Raise, update, and manage work orders within CAFM systems (e.g. Maximo).
- Allocate engineering jobs and interpret client issues into FM actions.
- Maintain a 72‑hour lookahead, working on jobs approaching SLA breach.
- Manage PPM activity and schedule work well in advance of due dates.
- Communicate with engineers and subcontractors regarding bookings and early interventions.
- Escalate delays, risks, or issues promptly and appropriately.
Required Skills and Experience
- Strong customer service experience (e.g., retail, hospitality, call centre, or other customer‑facing roles).
- Confident communicator, comfortable liaising with engineers and internal teams.
- Ability to work effectively in a fast‑paced, operational environment.
- Good IT literacy and confidence using computer systems.
- Strong written and verbal communication skills.
- Problem‑solving mindset with the ability to interpret information quickly.
- Willingness to learn and adapt within a helpdesk or facilities management setting.
Planner in Coleshill employer: ISS
As a Planner with us, you will thrive in a dynamic work environment that prioritises collaboration and professional growth. Our commitment to employee development is reflected in our comprehensive training programmes and supportive culture, ensuring you have the tools to excel in your role. Located in a vibrant area, we offer flexible shift patterns and a strong focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Coleshill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills. Whether it's responding to emails or chatting with potential colleagues, being clear and professional is key. It’s all about making a great first impression!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the extra step to engage with us directly. Plus, it makes tracking your application easier for both of us.
We think you need these skills to ace Planner in Coleshill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and planning. We want to see how your skills match the role of a Planner, so don’t hold back on showcasing your strengths!
Showcase Your Communication Skills:Since this role involves liaising with clients, engineers, and internal teams, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities:We’re looking for someone with a problem-solving mindset. In your application, share examples of how you’ve tackled challenges in previous roles, especially in fast-paced environments. This will show us you can think on your feet!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ISS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role. Familiarise yourself with managing enquiries, monitoring shared mailboxes, and using CAFM systems like Maximo. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since strong customer service experience is key for this role, prepare examples from your past jobs where you handled client enquiries or resolved issues effectively. Highlight how you maintained professionalism and provided timely updates, as this will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
As a Planner, you'll need to liaise with various teams and clients. Practice clear and concise communication during your interview. You might even want to role-play potential scenarios where you have to explain complex information simply, showcasing your ability to communicate effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving mindset. Think of situations where you had to interpret information quickly or manage tight deadlines. Be ready to discuss how you prioritised tasks and escalated issues when necessary, as this will demonstrate your ability to thrive in a fast-paced environment.
