At a Glance
- Tasks: Manage enquiries and allocate job requests to engineers for efficient operations.
- Company: Join ISS, a leader in facilities management with a focus on teamwork.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on teamwork and support.
- Why this job: Be the backbone of our operations and ensure smooth service delivery.
- Qualifications: Strong customer service skills and effective communication abilities.
The predicted salary is between 30000 - 40000 € per year.
ISS is seeking a Planner in Coleshill Heath to manage incoming enquiries and effectively allocate job requests to engineers. The role includes maintaining a 72-hour lookahead for timely scheduling and ensuring accurate record-keeping within CAFM systems.
Responsibilities require strong customer service skills and the ability to communicate with various stakeholders effectively. Work includes monitoring shared mailboxes and managing workflows to meet service standards.
This position operates on a rotating shift pattern during the day.
Facilities Helpdesk Planner - 72-Hour Lookahead in Coleshill employer: ISS
At ISS, we pride ourselves on fostering a dynamic work environment in Coleshill Heath that prioritises employee growth and development. Our commitment to exceptional customer service is matched by our dedication to providing comprehensive training and support, ensuring that our team members thrive in their roles. With a focus on collaboration and innovation, we offer a unique opportunity for individuals seeking meaningful employment in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Planner - 72-Hour Lookahead in Coleshill
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field, especially those who work with CAFM systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your customer service skills! When you get the chance to speak with potential employers, highlight your experience in managing enquiries and how you effectively communicate with different stakeholders.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait for the perfect moment. Apply through our website and make sure to follow up with a quick email to express your enthusiasm for the role.
✨Tip Number 4
Prepare for interviews by brushing up on your scheduling and record-keeping skills. Be ready to discuss how you would maintain a 72-hour lookahead and manage workflows efficiently. Practice makes perfect!
We think you need these skills to ace Facilities Helpdesk Planner - 72-Hour Lookahead in Coleshill
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you’ve effectively communicated with different stakeholders and handled enquiries in the past.
Be Clear About Your Planning Experience:When detailing your experience, focus on any planning or scheduling roles you've had. We’re looking for someone who can manage workflows and maintain a 72-hour lookahead, so make that clear!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. We love seeing candidates who take the extra step to connect their skills with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ISS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Facilities Helpdesk Planner. Familiarise yourself with managing enquiries, allocating job requests, and maintaining a 72-hour lookahead. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since strong customer service skills are crucial for this position, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you communicate effectively with different stakeholders, as this will highlight your suitability for the role.
✨Familiarise Yourself with CAFM Systems
Understanding Computer-Aided Facilities Management (CAFM) systems is key for this job. If you have experience with specific systems, be sure to mention it. If not, do a bit of research on common CAFM tools and be prepared to discuss how you would approach learning a new system quickly.
✨Prepare for Shift Pattern Questions
Since the role operates on a rotating shift pattern, be ready to discuss your flexibility and willingness to adapt to different schedules. Think about how you manage your time and maintain work-life balance, as this will show that you're prepared for the demands of the job.
