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- Tasks: Lead a team to efficiently schedule cleaning operatives and ensure top-notch service delivery.
- Company: Join ISS, a world-leading workplace and facility management company with a people-first approach.
- Benefits: Exciting career opportunities, professional development, and a commitment to diversity and inclusion.
- Why this job: Make a real impact by driving team performance and improving customer experiences.
- Qualifications: Experience in scheduling or coordination, strong organisational skills, and excellent communication.
- Other info: Dynamic work environment focused on safety, wellbeing, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
As Team Leader, you will set clear direction for your team and ensure efficient scheduling of cleaning operatives using manual planning techniques alongside our CAFM system. Your focus will be on meeting Service Level Agreements (SLAs), monitoring performance, managing supplies, and responding to emergency callouts, all while fostering a high-performing culture and driving continuous improvement.
Key Responsibilities
- Achieve contractual and business KPIs and targets.
- Provide excellent stakeholder management for both internal and external customers.
- Ensure adherence to company policies and processes.
- Drive and motivate the team to exceed customer expectations.
- Foster a high-performing culture through continuous improvement, team development, and performance management.
- Deliver induction and technical training for all team members.
- Monitor and review staff performance through audits, observation, coaching, and training.
- Take ownership of Health & Safety for self and others at work.
- Escalate service failures or customer complaints where necessary.
- Create and report metrics to measure team performance, including effectiveness and utilisation.
Professional and Personal Competencies/Qualifications
- Previous experience in scheduling or coordination roles, ideally within cleaning or facilities management.
- Strong organisational skills with the ability to prioritise effectively.
- Familiarity with CAFM systems and manual scheduling techniques (advantageous).
- Excellent communication skills, both written and verbal.
- Ability to work under pressure and respond to changing demands and emergencies.
- Proficiency in MS Office Suite (Excel, Word, Outlook).
- Strong relationship management and presentation skills.
- Commitment to safety, wellbeing, and continuous improvement.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Cleaning Scheduler Team Leader employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Scheduler Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture at ISS. Understand their commitment to safety, wellbeing, and continuous improvement so you can show how you align with their values.
✨Tip Number 3
Practice your communication skills! As a Team Leader, you'll need to demonstrate excellent verbal and written communication. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ISS team.
We think you need these skills to ace Cleaning Scheduler Team Leader
Some tips for your application 🫡
Show Your Scheduling Skills: Make sure to highlight any previous experience you have in scheduling or coordination roles. We want to see how you've managed teams and schedules effectively, especially in cleaning or facilities management.
Communicate Clearly: Your written communication skills are key! Use clear and concise language in your application. We appreciate a well-structured application that reflects your ability to communicate with both internal and external stakeholders.
Demonstrate Your Organisational Skills: We love candidates who can prioritise effectively. Share examples of how you've managed multiple tasks or projects at once, especially under pressure. This will show us you're ready for the fast-paced environment here at ISS.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at ISS
✨Know Your Scheduling Techniques
Make sure you brush up on both manual planning techniques and CAFM systems. Be ready to discuss how you've used these in previous roles, as this will show your understanding of the job's requirements.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated a team or driven performance improvements in the past. Highlight your ability to foster a high-performing culture, as this is key for the Team Leader role.
✨Understand the Company’s Values
Familiarise yourself with ISS's commitment to corporate responsibility and inclusivity. Be prepared to discuss how your personal values align with theirs, as cultural fit is crucial for them.
✨Prepare for Scenario Questions
Think about potential emergency situations you might face in this role and how you would handle them. Being able to demonstrate your problem-solving skills under pressure will impress the interviewers.
