At a Glance
- Tasks: Lead IT strategy and engage with senior public sector customers for impactful decision-making.
- Company: Dynamic organisation focused on innovation and collaboration in the public sector.
- Benefits: Inclusive workplace, career growth opportunities, and a supportive environment for all.
- Other info: Join a Disability Confident employer committed to diversity and inclusion.
- Why this job: Make a difference by shaping IT solutions that drive public sector success.
- Qualifications: Strong relationship management skills and experience in customer success roles preferred.
The predicted salary is between 55000 - 65000 £ per year.
Working closely with ISS Account Management, this role serves as IT’s primary interface into the wider organisation. You will engage with senior public sector customers and large systems integrator partners, providing IT leadership, assurance and insight while ensuring that immediate operational pressures do not undermine long‑term service integrity, compliance, and sustainability.
Responsibilities
- Act as IT’s senior point of coordination for the account across internal delivery teams, operational units, and Account Management.
- Translate customer and account objectives into a clear and prioritised IT demand roadmap.
- Establish and lead governance forums that support high‑quality, evidence‑based decision‑making.
- Lead the analysis of options, risks, dependencies, and impacts to support senior stakeholder decision‑making.
- Engage with senior customer and systems integrator stakeholders to provide IT assurance, insight, and strategic guidance.
- Line‑manage Business Analysts and Testers supporting the account.
- Ensure work entering delivery is clearly defined, appropriately prioritised, and test‑ready.
- Identify, raise, and support the mitigation of cross‑functional risks and delivery challenges.
Qualifications
- Public‑sector customer service experience is desirable but not essential.
- Strong stakeholder relationship‑management skills, with experience operating at senior levels.
- Proven ability to lead and embed innovation within complex environments.
- Confident and credible senior leader.
- Strong account‑management and partnering capability, with the ability to influence, persuade, and drive outcomes through delivery.
- Experience in customer success roles would be highly transferable.
We are a Disability Confident employer. Applicants with a disability who meet the minimum criteria will be given a fair consideration for an interview. We welcome applicants regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background.
Senior IT Business Partner in City of Westminster employer: ISS
As a Senior IT Business Partner, you will thrive in a dynamic work culture that prioritises collaboration and innovation, ensuring your contributions directly impact public sector clients. Our commitment to employee growth is evident through tailored development programmes and leadership opportunities, all within a supportive environment that values diversity and inclusion. Located at the heart of the public sector landscape, we offer unique insights and connections that enhance your professional journey while maintaining a focus on long-term service integrity and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Business Partner in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and IT space. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its projects. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out, and it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior IT Business Partner in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in public sector customer service and stakeholder management. We want to see how your skills align with the role of Senior IT Business Partner!
Showcase Your Leadership Skills:Since this role involves leading teams and engaging with senior stakeholders, don’t forget to include examples of your leadership experience. We love seeing how you’ve influenced outcomes and driven innovation in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ISS
✨Know Your Stakeholders
Before the interview, research the key stakeholders you’ll be engaging with. Understand their roles and how they fit into the organisation. This will help you demonstrate your ability to manage relationships effectively and show that you’re already thinking about how to provide value.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past, especially in complex environments. Be ready to discuss how you’ve influenced outcomes and driven innovation. This is crucial for a senior role, so make sure your stories highlight your leadership capabilities.
✨Understand IT Demand Roadmaps
Brush up on how to translate customer objectives into IT demand roadmaps. Be prepared to discuss your approach to prioritising IT demands and how you ensure alignment with organisational goals. This shows you can think strategically and operationally at the same time.
✨Prepare for Governance Discussions
Since you'll be leading governance forums, think about how you would facilitate high-quality decision-making. Prepare to discuss your experience with evidence-based decision-making and how you handle risks and dependencies. This will demonstrate your readiness to take on this responsibility.
