At a Glance
- Tasks: Manage meeting room bookings and support events in a busy London office.
- Company: Join ISS, a leading workplace management company with a people-first approach.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Be the friendly face of our office and make a real impact on client experiences.
- Qualifications: Experience in hospitality or reception, strong communication skills, and a team-oriented mindset.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a strong, personable Hospitality Concierge with Reception Cover to join a busy central London office. You will provide reception cover during peak times (morning and late afternoon), ensuring a seamless front‑of‑house experience when footfall is highest. Outside of these peak periods, your primary focus will be supporting the Concierge Team with high volumes of meeting room requests, event coordination, and office floor support. This is an additional head within an existing team, meaning you must be collaborative, hands‑on, and ready to step in where needed – particularly during annual leave or busy periods.
Key Responsibilities
- Concierge & Hospitality (Primary Focus):
- Manage high volumes of meeting room bookings and changes
- Support corporate events, meetings, and internal functions
- Assist with event set‑up and breakdown (including furniture movement)
- Deliver hospitality services, including refreshments and catering coordination
- Conduct office floor walks and room observations to maintain standards
- Provide hands‑on client support and resolve issues promptly
- Support workplace services and general front‑of‑house operations
- Ensure compliance with health, safety, and security procedures
- Reception (Peak‑Time Cover & Absence Cover):
- Welcome visitors and clients professionally and confidently
- Manage visitor registrations and issue temporary passes
- Handle high footfall periods efficiently and calmly
- Provide full reception cover during team holidays or absence
Qualifications and Experience:
- Previous experience in hospitality, concierge, reception, or workplace services
- A strong personality with the confidence to manage busy environments
- Excellent communication skills and a polished, professional manner
- Ability to work under pressure and prioritise effectively
- Physical ability to assist with event set‑up and manual handling
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- A team‑focused attitude with flexibility to support where required
If you’re enthusiastic, customer‑focused, and ready to make a real impact, don’t wait – apply now and join our team!
Receptionist/Hospitality Concierge in City of London employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people. Our central London office offers a dynamic work environment where you can thrive as a Hospitality Concierge, with opportunities for professional growth and development. We foster a collaborative culture that encourages inclusivity and diversity, ensuring that every team member can make a meaningful impact while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Hospitality Concierge in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS and its values. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your people skills! As a Hospitality Concierge, you'll be interacting with lots of different folks. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, share examples of how you've successfully managed busy environments before. Highlighting your experience with high footfall periods will make you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at ISS, where we value enthusiasm and a customer-focused attitude.
We think you need these skills to ace Receptionist/Hospitality Concierge in City of London
Some tips for your application 🫡
Show Your Personality:As a Hospitality Concierge, your personality is key! Make sure your application reflects your friendly and professional nature. We want to see how you can bring that warm welcome to our front-of-house experience.
Tailor Your Experience:Highlight any previous roles in hospitality or reception that showcase your ability to handle busy environments. We love seeing how your past experiences align with the responsibilities of this role, so don’t hold back!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and qualifications at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ISS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Hospitality Concierge and Receptionist. Familiarise yourself with managing meeting room bookings, event coordination, and front-of-house operations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Hospitality Concierge, you'll be interacting with various clients and visitors. Practice your communication skills and think of examples where you've provided excellent customer service. Being personable and confident will set you apart from other candidates.
✨Prepare for High-Pressure Scenarios
Since the job involves handling busy periods, be ready to discuss how you manage stress and prioritise tasks. Think of specific situations where you've successfully navigated high footfall times or resolved issues quickly. This will demonstrate your ability to thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle peak times, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
