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- Tasks: Oversee daily operations in the Emergency Department and manage staff coordination.
- Company: Join ISS, a leading workplace and facility management company dedicated to people.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Strong leadership skills and experience in facilities management preferred.
- Other info: Diverse and inclusive workplace with a focus on personal development.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an organised and proactive ED Co-Ordinator to oversee and support the day-to-day operational activities within the Emergency Department.
Responsibilities
- Coordinate and supervise porters, cleaners, reception hosts, and security officers to ensure smooth daily operations and a high-quality environment for patients, visitors and clinical teams.
- Manage porter scheduling and workflows using Portzo; monitor tasks via Synapse and ServicePoint.
- Liaise with the helpdesk to log, monitor and resolve reactive tasks promptly.
- Ensure all activities comply with safety, security and service quality standards.
- Work closely with clinical teams to align operational support with patient care requirements.
- Carry out regular inspections to maintain cleanliness, safety and service standards across the Emergency Department.
- Support staff training, including customer service and security-related certifications.
- Maintain clear, effective communication with staff and external contacts to support efficient ED operations.
- Demonstrate strong leadership abilities with excellent communication skills and experience managing workflows in a fast-paced setting.
- Use systems such as Portzo, Synapse and ServicePoint to manage tasks and schedules effectively while ensuring compliance with safety, security and service standards.
Qualifications
- Strong leadership and team management skills across multi-disciplinary support roles.
- Knowledge of facilities management, ideally within a healthcare or emergency department setting.
- Proficiency in systems such as Portzo, Synapse, and ServicePoint, or willingness to be trained.
- Excellent organisational skills with the ability to manage multiple tasks and reactive requests.
- Confident communicator with strong interpersonal skills.
- Awareness of health, safety and security protocols in healthcare environments.
- Customer-service focus, ensuring high standards of cleanliness, efficiency and patient experience.
- Valid SIA licence (essential) for managing security staff.
ED Co-Ordinator in City of London employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ED Co-Ordinator in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in emergency departments. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and team management. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or improved workflows in previous roles. This will demonstrate your ability to handle the fast-paced environment of an emergency department.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace ED Co-Ordinator in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and coordinating operations, especially in a healthcare setting. We want to see how your skills align with the responsibilities of the ED Co-Ordinator role.
Show Off Your Organisational Skills: Since this role requires excellent organisational abilities, give us examples of how you've successfully managed multiple tasks or projects in the past. We love seeing real-life scenarios that demonstrate your knack for keeping things running smoothly!
Communicate Clearly: Effective communication is key in this role, so make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase your interpersonal skills. We’re looking for someone who can connect with both staff and patients effortlessly.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ISS
✨Know Your Stuff
Familiarise yourself with the key responsibilities of an ED Co-Ordinator. Understand how to manage workflows, coordinate staff, and ensure compliance with safety standards. Being able to discuss specific systems like Portzo, Synapse, and ServicePoint will show that you're ready to hit the ground running.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you had to manage multiple tasks or resolve conflicts. Highlight your ability to communicate effectively and maintain a high-quality environment, as this is crucial for the role.
✨Demonstrate Your Customer-Service Focus
Since the role involves ensuring a great experience for patients and visitors, be ready to share your approach to customer service. Discuss any relevant training or experiences that showcase your commitment to maintaining high standards of cleanliness and efficiency.
✨Ask Insightful Questions
Prepare thoughtful questions about the Emergency Department's operations and how the team collaborates. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values, especially regarding inclusivity and teamwork.
